Referral: Senior Associate/Lead - US HRO

Role overview

Referral: Senior Associate/Lead - US HRO at Sutherland Global

Deliver HR Shared Services across one or more specialized HR functions.

Responsibilities

• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Required qualifications

• Experience L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.
• Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
• Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM , or similar HRIS platforms .
• Excellent verbal and written English communication skills with experience supporting US-based employees and customers.
• Strong analytical, problem-solving, stakeholder management, and customer service skills.
• Proficiency in Microsoft Office, especially Excel.
• Willingness to work US night shifts from the Chennai office .

Preferred qualifications and skills

• Experience supporting US HR or Payroll processes is preferred.

Employment details

• Location: Chennai |
• Shift: US Night Shift | Work Mode: Work from Office Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management.
• You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement.
• Location: Chennai [TN] [India] [TN] [India]

About the employer

• About Sutherland Artificial Intelligence.
• Automation.
• Cloud engineering.
• Advanced analytics.
• For business leaders, these are key factors of success.
• For us, they’re our core expertise.
• We work with iconic brands worldwide.
• We bring them a unique value proposition through market-leading technology and business process excellence.
• We’ve created over 200 unique inventions under several patents across AI and other critical technologies.
• Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
• For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.
• We tailor proven and rapid formulas, to fit their unique DNA.
• We bring together human expertise and artificial intelligence to develop digital chemistry.
• This unlocks new possibilities, transformative outcomes and enduring relationships.
• Sutherland Unlocking digital performance.
• Delivering measurable results.

Additional role details

• Why Join Us?
• Work with a global HRO team supporting the US market.
• Gain exposure to leading HR technologies and enterprise HR processes.
• Contribute to transformation, automation, and employee experience initiatives.
• Enjoy continuous learning, career growth, and development opportunities.