Applicant - Associate/Sr. Associate

Role overview

Applicant - Associate/Sr. Associate at Sutherland Global

Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.

Responsibilities

• Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
• Provide troubleshooting support and ensure timely issue resolution.
• Drive sales, cross-selling, upselling, and customer retention initiatives.
• Coordinate with internal teams for escalations and effective customer support.
• Maintain accurate customer records in CRM systems.
• Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.
• We will give you: A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

Required qualifications

• Good verbal and written communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
• High school diploma or equivalent and above. 1–6 years of experience (freshers welcome!).

Employment details

• Job Location: Airoli Navi Mumbai Position: International Voice Process (Associate)
• Shift: Rotational Night Shifts
• Salary: ₹18k - ₹40k in-hand per month (Depending upon yrs of exp) (Freshers, experienced both can apply) Job
• Location: Navi Mumbai [MH] [India]

About the employer

• About Sutherland Artificial Intelligence.
• Automation.
• Cloud engineering.
• Advanced analytics.
• For business leaders, these are key factors of success.
• For us, they’re our core expertise.
• We work with iconic brands worldwide.
• We bring them a unique value proposition through market-leading technology and business process excellence.
• We’ve created over 200 unique inventions under several patents across AI and other critical technologies.
• Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
• For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.
• We tailor proven and rapid formulas, to fit their unique DNA.
• We bring together human expertise and artificial intelligence to develop digital chemistry.
• This unlocks new possibilities, transformative outcomes and enduring relationships.
• Sutherland Unlocking digital performance.
• Delivering measurable results.

Additional role details

• Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities.
• Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com