Engineer - Global Customer Service Operations
Tata Communications · Pune
Collected role description
Role overview
Engineer - Global Customer Service Operations at Tata Communications
Responsibilities
- Ensure the Database management of the customer circuits.
Required skills
- CCNA /CCNP MPLS SDWAN Routing & Switching Routing protocol Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Employment details
- Location: Pune [Maharashtra] [India]
Additional role details
- Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
- L3 troubleshooting on proactive & reactive tickets/cases .
- Ticket life cycle management with all stake holders till the resolution, Escalation management.
- Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
- Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
- Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.
Collected experience requirement
1-3 years