Manager - IT Operations & Infrastructure

Role overview

Manager - IT Operations & Infrastructure at Tata Communications

Infrastructure ownership — design, deploy, operate, and optimize HPE Synergy / Blade Servers / SAN switches, HPE MSA storage, VMware & KVM virtualization, AWS cloud infrastructure, backup systems, Zabbix monitoring, rack servers.

Responsibilities

• Lead – Server, Virtualization & Cloud Infrastructure Purpose of Role: Lead & own the complete lifecycle management for physical servers, virtualization (VMware & KVM), cloud (AWS), storage (HPE SAN/MSA), backup, and monitoring platforms supporting the IT Operations infrastructure.
• Operations management — full server, storage, virtualization & cloud operations, incident and problem management, SLA oversight.
• Lifecycle management — hardware & firmware lifecycle planning, OS and VMware lifecycle, storage expiration tracking, planning refresh/upgrade programs.
• Security & compliance — server hardening, patch management, vulnerability/PT remediation, audit support.
• Capacity planning — forecast compute & storage growth, cloud resource planning, virtualization capacity optimization.
• Business continuity & DR — DR planning & testing, backup governance & restore validation, BC metrics reporting.
• Vendor management — maintain OEM partnerships (HPE [hardware], VMware [virtualization], AWS [cloud], third party support), coordinate AMC/support contracts, manage escalations.
• Strategy & roadmap — define technology roadmap, modernization initiatives, automation, infrastructure optimization, cost control.
• Team leadership — mentor, train & manage team of server engineers, performance reviews, align tasks to business requirements.
• Required Experience & Skills: 6–12 years in enterprise server infrastructure, virtualization & cloud administration, with 3–5 years in a leadership or senior L3 role.
• Proven track record with HPE Synergy/Blade, VMware vSphere (VCP), KVM, AWS (VPC, IAM, EC2), SAN technologies (HPE MSA/SAN), backup systems and Zabbix monitoring.
• Expertise in lifecycle planning, capacity forecasting, and asset management.
• Strong security skills: Windows/Linux hardening, patch mgmt workflows, vulnerability remediation, audit support.
• Excellent vendor relationship mgmt with HPE, VMware, AWS; experience negotiating AMC contracts.
• Leadership: ability to lead 5–10 engineers, manage projects, stakeholder communication and technology implementation.

Required qualifications

• VMware VCP (mandatory) AWS Certified (Associate) HPE Infrastructure certifications Microsoft Certified: Windows Server Red Hat Certified Engineer/Administrator ITIL Foundation Competencies: Strategic thinking and planning Team leadership and mentorship Excellent communication skills Vendor and stakeholder management Reporting Relationships: Reports to Head of IT Operations; leads Server & Cloud Infrastructure team.
• Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Preferred qualifications and skills

• Preferred Certifications &

Employment details

• Location: Pune [Maharashtra] [India]

Additional role details

• Drive strategy, modernization and vendor partnerships.