Jr Customer Service Executive - Customer Service Operations

Role overview

Jr Customer Service Executive - Customer Service Operations at Tata Communications

Maintain daily activities and routines.

Broad outline of the Role Operational role that works under direct supervision, responsible for day-to-day customer service operations Monitor the WAN infrastructure and responsible for maximum uptime and availability.

Responsibilities

• Ensure SLA are achieved and work proactively to maintain the same.
• Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Required qualifications

• Minimum Qualifications & Experience Graduate with 0-4 years of experience Other Knowledge & Skills NIL CCNA will be advantage

Employment details

• Location: Ahmedabad [Gujarat] [India]

Additional role details

• Co-ordinate with ISP as well customer to troubleshoot and resolve the issue.