Manager - Customer Service Operations

Role: Cisco Catalyst SD‑WAN L3 Engineer / SME Location: Pune Experience: 7–10+ years (3–5 years Catalyst SD‑WAN mandatory) Job Summary Hiring an experienced Cisco Catalyst SD‑WAN L3 Engineer with strong hands‑on expertise in vManage, SD‑WAN Controllers, Catalyst SD‑WAN Edge , overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SD‑WAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks. Key Responsibilities ✔️ Deploy, configure & troubleshoot Cisco Catalyst SD‑WAN (vManage, Controllers, Catalyst SD‑WAN Edge) ✔️ Lead L3 escalation handling , fabric outages, tunnel issues, OMP & policy failures ✔️ Design hybrid WAN (MPLS + Internet + LTE) and optimize routing ✔️ Migrate legacy MPLS/VPN networks to Catalyst SD‑WAN ✔️ Tune App‑Aware routing, QoS, segmentation & centralized/localized policies ✔️ Perform RCA, upgrades, patches & lifecycle management ✔️ Prepare HLD/LLD, SOPs, runbooks & follow ITIL processes Required Skills 🔹 Hands‑on expertise in Cisco Catalyst SD‑WAN architecture & components 🔹 Strong in OMP, control/data policies, routing & segmentation 🔹 Protocols: BGP, OSPF, VRF, IPSec 🔹 Tools: SolarWinds, Zabbix, PRTG 🔹 Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint) 🔹 Strong troubleshooting using PCAP, logs, control connections Preferred Certifications 🏅 Cisco SD‑WAN Specialist (Catalyst SD‑WAN) 🏅 CCNP Enterprise / Security 🏅 CCIE Enterprise Infrastructure / Security (added advantage) 🏅 ITIL Foundation Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications