Sr Engineer - IT Operations & Infrastructure

Role overview

Sr Engineer - IT Operations & Infrastructure at Tata Communications

Handle incidents and perform device health checks on Cisco switches (Catalyst, Nexus) and Fortinet firewalls (FortiGate).

Responsibilities

• Implement configuration changes: port configurations, VLAN assignments, firewall policy deployments, IPSec VPNs, QoS, NAT policies.
• Provide firewall policy deployment & VPN support (site-to-site/remote access).
• Monitor network and perform preventive maintenance; escalate as per L1 procedure.
• Backup configurations and coordinate change implementations with field operations.
• Work with service providers (ISP/MPLS carriers) for bandwidth provisioning, fault escalations, and WAN links.
• Maintain and update network documentation and runbooks.
• Required Experience & Skills: 2–4 years of experience with Cisco switching/routing, Fortinet firewall administration, and core TCP/IP networking.
• Familiar with configuration backup tools and L2/L3 troubleshooting (ping, traceroute, log analysis).
• Working knowledge of ISP coordination and MPLS/IP architectures.

Required qualifications

• CCNA (Cisco Certified Network Associate) Fortinet Network Security Associate ITIL Foundation Competencies: Good communication skills Collaborative approach Troubleshooting mindset Maintaining SLA commitments Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Preferred qualifications and skills

• Preferred Certifications &

Employment details

• Location: Chennai [Tamil Nadu] [India]

Additional role details

• Purpose of Role: Perform daily network operations, troubleshooting, configuration and implementation activities to support ODC/DC/Customer connectivity.