Jr. Analyst - Sales Support

Job Family Descriptor This group of sales support staff is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash). Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities. Responsibilities include Sales Process support (sales reports and analysis, budgets, results etc.) and Revenue Recognition support (reporting etc.). Support the sales staff at the back-end in meeting revenue targets by ensuring the timely negotiation, closing, processing and implementation of orders through interaction with various teams, ensuring early realization of revenue and contributing to credit reduction by working with collections teams and customers in resolving credit disputes. Also ensuring that the appropriate corporate deal governance and SOX guidelines are respected and that the deals are appropriately scrutinized in the context of these guidelines. Provide support to account managers on network inventory information and any other sales support. Generate reports for account managers. Provide feedback for improvement/changes in methods and techniques. Broad outline of the Role Provide support to account managers on network inventory information and any other sales support. Provide support to internal teams like IRT, billing, SA and SM teams on post-implementation issues. Generate reports for account managers. Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods and teachniques. Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area. Conducts activities such as preliminary research, analytics and documentation. Works under direct supervision Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation. Has skills and knowledge that will allow them to adapt to effecively deal with unfamiliar issues, challenges problems within their field of specialisation. Education : Graduate Experience : 0-4 years Purpose - Broad objective of the role J0b Description- Sales support is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash). Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities. Responsibilities include Sales Process support i.e., act as an L1 support for Sales and help them resolve the primary enquiries and issues and if required redirect them to concerned team member. Should be able to drive change management and digital transformation, preferably if someone has hands-on experience in Optimus Lead to quote journey. Ensure appropriate corporate deal governance and SOX guidelines are respected and that the deals are appropriately scrutinized in the context of these guidelines Provide feedback for improvement/changes in methods and techniques. Should be able to collaborate and lead engagement with various cross functional team members through interactions and escalations to meet SLA. Should understand Telecommunication services. Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Key Skills : Effective verbal and written English communications and presentation skills for interaction with international clients. Good excel and reporting skills Analytical and Problem-solving skills. Telecom Knowledge Size and Scope of Role - No. of direct reports KPI: Accuracy and velocity Collaboration & Innovation Accountability and ownership Experience: 0-4 years in telecom domain Qualification : Graduate/MBA Sales Associates Activities Directly engaging with the Customer team to: Own & address feasibility request (via TCx or Manually) Bulk Request New/MAC, Project management and sharing updated Internally/Externally Communicate on going status of feasibility proactively with customer & Business Assist & bring in support team to manage TCx issues faced by the client Follow up with client for missing details needed for assessment Interact with all AFM Feasibility team for the closure of feasibility Calling/email to LCONs to get the feasibility Survey permission Followup with customer on Returned Sites for details Chasing customer for releasing PO for new/additional business Rate Card Management Follow up with CDA for commercial clearance of COF Negotiating with CDA for customer requirement Initiate or share COF with the signing authority & follow up for closure Followup with Sales Support for Order ID generation Communicate Order IDs to the client & delivery team Adhere to various TAT commitments given to client (specially in case of new branch roll out where time is measured in gold) Sending weekly tracker to customer Part of weekly feasibility assessment progress & NBR meetings with the client team Following up with DOP for COF sign off Doing OE to move the order to 100% and in process also closing any open dependencies from the client Uploading PO/PO exception into Manage PO module Followup with Customer for mandate DOCs SEZ, KYC, GST, PAN, etc Generating weekly reports that are needed by Sales Team for internal & client presentation (in case of bulk request, they track open, pending, closed, active status, etc.) Sales Associates also provide additional support for non-NW lead transactions where some NW components are needed) Front ending all customer escalations, and intercating with All CFTs to get response for client Responding to the emails of Service Assurance on Customer Link down issues Sales Associates are responsible for following task internally to support Account Management Team: 1 Manual Oppty ID creation 2 Raising feasibility either manually or via TCx where the clients are not onboarded on TCx or have refused to use it due to issues highlighted 3 Publishing COFs to Self Serve customer 4 Interacting with RE - Regional Engineer for new or change requirements 5 Following up with internal stakeholders in a timely manner so that a response can go to the client 6 Following with PM, V8 for correction of WIP circuits in SFDC 7 Work with Sales Support team for CoF generation & then follow it up with OET 8 Sending COF to customer for Docusign 9 Interacting with Product & Solutions on understand requirment, getting SDD for requirment 10 Interacting with PM team regularly on correction or amedment required on processed order 11 Manage Order Amendments within the TAT that keep coming for various reasons 12 Support the team with ad hoc urgent or immediate request that come from the client when Sales Team is on the Field or even support urgent change request given by delivery team 13 Support the Account Management Team in raising exceptional approvals or directly support the client to raise 14 Following on closure of Exceptions 15 Followup on Demo order closures 16 Responding to the emails of Service Assurance on Customer Link down issues 17 Creation of SNOW TT?? 18 Creation of SFDC TT 19 Followup with IT Support on resolution on TCx issue 20 Followup with Credit Control team on making oppties Positive 21 Taking approvals for cancellation from PM, Sales & CSM 22 Sending Cancellation requests to Sales support, and following for closure and order ID Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications