Customer Service Executive - Global Network Operations

Role overview

Customer Service Executive - Global Network Operations at Tata Communications

Taking ownership of customer issues reported, solving their problems through by providing resolution.

Broad outline of the Role The role is submarine network cable landing station operations.

Responsibilities

• Maintain awareness of latest technologies in the domain
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or configuration issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved and work proactively to maintain the same.
• Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Required qualifications

• Minimum Qualifications & Experience Graduate (BE/Btech) with 0-1 years of experience Other Knowledge & Skills Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.

Employment details

• Location: Mumbai [Maharashtra] [India]

Additional role details

• This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.