Technical Support Manager

Role overview

Technical Support Manager at TechMojo Solutions

Responsibilities

• Review SoPs, Runbooks and able to create new ones & educate L1/L2 teams on the same.

Required qualifications

• At least 2 years of people management experience.

Employment details

• Location: Hyderabad [Telangana] [India]

Additional role details

• Should have good business communication.
• Should have experience in Incident Management.
• Ability to drive RCA / PIR calls and communicate the same with stake holders in both tech & non-tech versions based on audience.
• Exposure to any log management tool - ELK, Splunk etc.
• Exposure to create/monitor dashboards in, say, Grafana from any data source.
• Able to troubleshoot incidents, guide L1/L2 during resolution.
• Exposure to create & manage shift rosters for 24/7/365 for L1/L2 engineers.
• Should have a decent understanding of deployments process, hotfixes, emergency fixes etc.
• Review releases for operational gaps and test the same to ensure a smooth rollout to