Customer Service Specialist I

Role overview

Customer Service Specialist I at Thermo Fisher Scientific

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

About Customer Support Center.

Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions.

Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes.

Ensures adherence to organizational procedures, policies, and systems.

Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations).

Display excellent verbal and written communication and interpersonal skills.

Highly detail-oriented and organized with excellent analytic and problem-solving abilities.

Requires strong computer skills, including Microsoft office.

Able to multi-task, prioritize and manage time effectively.

Ability to work under pressure.

Flexible to work in Night Shifts.

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.

Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Responsibilities

• Work with Team Leader/Supervisor to ensure proper customer service is being delivered.
• Build sustainable relationships of trust through an open and interactive communication. 4.5-7 years Hands on experience on Order Management.

Employment details

• Location: Bangalore [Karnātaka] [India]

Additional role details

• Be a subject matter expert for the wider range of platforms and perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function.
• Works independently, with guidance in only the most complex situations.
• Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met.
• Build collaborative relationships both internally and externally to ensure that mistakes are not repeated by team members.
• Audit and handle customer complaints, provide appropriate solutions and alternatives to proactively resolve complaints.
• Proven customer support experience or experience as a client service representative.
• Customer oriented and ability to adapt/respond to different types of tasks.
• You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.