Senior Systems Developer-Clarity

Role overview

Senior Systems Developer-Clarity at Thermo Fisher Scientific

The role acts as the primary internal Clarity technical SME and is responsible for resolving complex production issues, guiding technical standards, coordinating with product and infrastructure vendors, and developing broader technical capability across the support team.

Responsibilities

• Provide senior-level L3 technical support for Clarity PPM.
• Design, develop, configure, test, and deploy Clarity enhancements and technical solutions.
• Review technical designs and development deliverables produced by other team members.
• Lead technical activities associated with Clarity upgrades, patches, hot fixes, and platform changes.
• Support UAT and production deployment activities.
• Maintain deployment instructions, technical evidence, rollback plans, validation results, and change records.
• Ensure production changes are implemented in accordance with SOX controls, segregation-of-duties requirements, security standards, and approved change processes.
• Support SOX audits, evidence requests, technical control testing, and remediation activities.
• Maintain technical runbooks, system diagrams, Known Error Database entries, troubleshooting procedures, and support documentation.
• Support Disaster Recovery planning, application restoration procedures, mock DR exercises, and recovery validation.
• Lead or support planned weekend upgrades, patches, releases, deployments, and maintenance activities.

Required qualifications

• Required Clarity PPM Skills and Experience .

Employment details

• Location: Remote [India]

Application details

• Perform detailed analysis and resolution of issues involving functional configuration, custom code, application data, reports, interfaces, integrations, and workflows.
• Support Clarity application services, batch processes, scheduled jobs, interfaces, and automated file transfers.
• Support investigation of application-server and database-related issues from the application perspective and coordinate with infrastructure or DBA teams when resolution falls outside the Clarity support scope.
• Participate in application monitoring and capacity-related technical analysis.
• Strong experience with production troubleshooting, application development, configuration, integrations, and technical support.
• Strong proficiency with XOG, REST APIs, XML, web services, and enterprise application integrations.
• Strong working knowledge of Oracle and/or SQL Server and the ability to perform application-level database analysis without assuming DBA ownership.
• Application integrations .

Additional role details

• The Senior Systems Developer / Developer III serves as the senior technical lead for the Clarity PPM platform and provides L3 technical support, complex development, configuration, integration, troubleshooting, upgrades, patching, release support, and technical solution design.
• Own complex incidents and technical problems through resolution.
• Lead root-cause analysis for recurring, critical, or technically complex production issues.
• Develop and maintain GEL scripts, NSQL queries, SQL, XOG integrations, REST APIs, XML integrations, reports, portlets, workflows, and related technical components.
• Translate functional requirements into detailed technical specifications and solution designs.
• Troubleshoot failed batch jobs, integrations, data issues, and application processes.
• Coordinate with Broadcom for product-level issues, patches, defects, and vendor-supported fixes.
• Support proactive application performance analysis and recommend preventative or corrective actions.
• Lead or support technical testing, unit testing, integration testing, defect resolution, and production validation.
• Participate in structured knowledge transfer from the incumbent managed service provider.
• Participate in the team's 16x5 operational support model.
• Participate in the P1/P2 on-call rotation.
• Act as technical escalation point when production issues require advanced analysis.
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of professional software development experience .
• Preferred Fields of Study: Computer Science, Software Engineering, Information Technology, or related technical field .
• Significant experience developing and supporting enterprise business applications.
• Strong SQL and relational database skills.
• Experience with application upgrades, patches, releases, and production deployments.
• Experience performing root-cause analysis and resolving complex production issues.
• Experience operating within controlled change-management and audit environments.
• Strong analytical, documentation, and communication skills.
• Advanced hands-on Clarity PPM technical development, configuration, administration, and L3 production support experience.
• Advanced proficiency with GEL scripting, NSQL, and SQL for complex development, data analysis, troubleshooting, and production support.
• Advanced experience developing and supporting Clarity custom content, including reports, portlets, workflows, processes, views, and customer-specific functionality.
• Advanced experience troubleshooting Clarity production issues involving application configuration, integrations, batch jobs, data, performance, and custom code.
• Working knowledge of Linux and Apache Tomcat sufficient to diagnose application-layer issues and coordinate with infrastructure or middleware teams.
• Experience supporting Clarity in a SOX-controlled environment, including controlled changes, segregation of duties, audit evidence, and production access requirements.
• Demonstrated ability to mentor developers and administrators and transfer Clarity technical knowledge across a support team.
• Technical / Functional Skills .
• GEL scripting .
• NSQL .
• SQL .
• SQL Server and/or Oracle .
• REST APIs .
• XML .
• Web services .
• Linux .
• Apache Tomcat .
• Batch processing .
• Performance analysis .
• Release and deployment processes .
• Audit evidence and technical control documentation .
• Key Success Measures .
• Resolution of complex L3 production issues .
• Stability and reliability of the Clarity platform .
• Complete and current technical documentation .
• Compliance with SOX and change-control requirements .
• Effective participation in extended-hours and on-call support .