Customer Support- (HRMS/HCM)

Role overview

Customer Support- (HRMS/HCM) at ZingHR

Act as a techno-functional consultant and provide recommendations on process

Responsibilities

• Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Drive product adoption, increasing overall retention and achieve process success for customers
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with ZingHR
• Identify risks proactively, mitigate and escalate as deemed appropriate
• MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech
• 2+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
• Understanding of Technology systems.
• HRMS system implementation and understanding would be preferred
• Good in MS Excel, Word and Powerpoint
• Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch

Required qualifications

• (3-6 years) (10-12 years) CTC: Best In Industry

Preferred qualifications and skills

• in ZingHR Customer Support Customer Success Manager (HCM/HRMS Implementation/HR Consulting experience preferred)

Employment details

• Location: Delhi-NCR/Pune/Bangalore/Mumbai We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of ZingHR-HRMS to ensure customer success.
• Location: Mumbai [India]