Walk-in interviews - Urgent Hiring's for Technical Support Engineer (Application Support)

Aress Software and Education Technologies · Nashik

Collected role description

Walk-in interviews - Urgent Hiring's for Technical Support Engineer (Application Support) at Aress Software and Education Technologies

Determining the root cause of a technical issue, select and explain the best solution to the customer’s query.

Handle incoming tickets/chats/calls/remotes.
Maintain customer interaction records.
Refer unresolved customer issues/grievances to the specially designated departments with the complete history for further investigation.
Basic computer competency is needed as mentioned below: Adhere to the procedures and guidelines at all times.
Swift in dealing with changes in methods and policies.
Assist with the placement of orders, upgrades, and downgrades.
Attempt to persuade customers to reconsider cancellations if any.
Recommend improvements in the existing product and services by analyzing the customer contacts.
Should be flexible working in the office and in rotational shifts.
Other

Bachelor’s degree in any stream with basic computer knowledge (e.g., B.A., B.Com., BCS, BCA, BSc) Graduation Years: Pass-out batches of 2020, 2021, 2022, 2023, and 2024 are eligible.
Role and
Excellent interpersonal communication skills (verbal and written).
Strong attention to detail, ability to handle stress, and a positive attitude.
Customer service experience and familiarity with CRM will be an additional advantage.
We are conducting walk-in interviews, interested & local candidates should walk in directly to the office along with their updated resume.

Job Location: Nashik
Aress Software & Education Technologies Pvt Ltd.
Walk-in Timings: 8:00 AM to 5:00 PM (Sunday off) Walk-in Address: Aress Software & Education Technologies Pvt Ltd., L-13, MIDC, Ambad, Near Atul Industries, Nasik –
422010.
Contact: 0253-6630-718 / 701 / 713 / 763 /742 Did not find a job to apply?
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Location: Nashik [India]

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Urgent Hiring's for Technical Support Engineer (Application Support) Job Code: APPLICATION SUPPORT- February 2026 Division
Any Key Skills Position Details Designation: Technical Support Engineer Total Vacancies: 15 Joining: Immediate

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