Analyst - MI

Role overview

Analyst - MI at Admiral Solutions

MI Admiral Group Plc. (UK) and Admiral Solutions (India) Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation.

– Analyst

Admiral launched in 1993 with just one brand, zero customers and 57 members of staff.

Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA.

Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company.

We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.

We serve over 10 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.

In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work® At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do.

It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us.

When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.

Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference.

Now with almost 11 years of experience, from 16 to ~2500 employees working with our different departments, we provide contact center support to our end customers.

We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years.

Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 95th in India’s Top Large IT/ITES Companies 2024-25 India’s Top 50 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations India's Best Workplaces Building a Culture of Innovation by All Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance.

This makes our staff thrive in an environment which helps them grow professionally and personally.

We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers.

It also allows them the opportunity to improve their leadership and collaboration skills.

Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking.

Free Medical, Accident and Life Insurance Annual up to £1100 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses.

Opportunity to be nominated to travel to our global offices.

Opportunity to grow within the organization.

Working Considerations Minimum

Required qualifications

• Graduate/MBA in HR
• Minimum 1 year of relevant experience Shift Timings: 6:30 AM IST
• 2:30 AM IST Working Days: 5 days working in the week
• Employer experience: 1+ years

Employment details

• Salary &
• Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.
• WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity.
• There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
• WFO (Work from Office)
• we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
• Summary of the role To support operational teams by transforming data into actionable insights, identifying opportunities for business improvement, automating manual processes, and enabling data-driven decision making.
• The role requires a balance of analytical capability, stakeholder engagement, and automation skills to deliver value beyond traditional reporting.
• Role and Its Responsibilities Business Insight & Analysis Analyse operational, customer, and business performance data to identify trends, risks, opportunities, and root causes.
• Translate data into meaningful insights and recommendations that support business decisions.
• Proactively investigate issues and provide evidence-based solutions rather than simply reporting outcomes.
• Support operational teams by identifying process inefficiencies and improvement opportunities.
• Interpret data within the wider business context and explain the "so what?" behind the numbers.
• Reporting & Data Management Develop, maintain, and enhance management information reports and dashboards.
• Ensure accuracy, consistency, and integrity of data used for reporting and analysis.
• Perform data validation, reconciliation, and quality assurance checks.
• Simplify and optimise existing reporting processes where possible.
• Automation & Process Improvement Identify opportunities to reduce manual effort through automation.
• Develop and maintain solutions using: Advanced Excel Power Query VBA Power Automate Microsoft Forms Share Point Support the implementation of automated reporting and workflow solutions.
• Continuously seek ways to improve efficiency, scalability, and user experience.
• Stakeholder Collaboration Engage with stakeholders to understand business requirements and analytical needs.
• Challenge requests constructively to ensure the right business and operational problem is being solved.
• Present findings and recommendations clearly to both technical and non-technical audiences.
• Support decision-making through effective data storytelling and communication.
• Governance & Continuous Improvement Maintain documentation, process controls, and reporting standards.
• Ensure compliance with data governance and information security requirements.
• Contribute to team best practices, knowledge sharing, and continuous improvement initiatives.
• Ideal Candidate Technical Skills Essential Advanced Excel including: Pivot Tables Power Query Data Modelling Complex Formula Development Experience working with large datasets.
• Power Automate.
• VBA and Excel Automation.
• Share Point and Microsoft Forms integration.
• Strong understanding of reporting and data validation processes.
• Desirable Looker, Power BI, Tableau or similar visualisation tools.
• SQL Experience with AI-enabled tools such as Microsoft Copilot, Gemini or Chat GPT Knowledge of business process improvement methodologies.
• Analytical Skills Strong analytical and problem-solving abilities.
• Ability to identify trends, patterns, anomalies, and opportunities within data.
• Ability to move beyond reporting and provide meaningful business & operational insights.
• Strong root cause analysis capability.
• Ability to make recommendations supported by data.
• Critical thinker who validates outputs rather than accepting information at face value.
• Business & Stakeholder Skills Excellent communication and presentation skills.
• Ability to translate technical findings into business language to technical and non-technical audience.
• Strong stakeholder management and relationship-building skills.
• Confident in questioning assumptions and clarifying requirements.
• Customer and business outcome focused.
• Behavioural Competencies Curious and eager to learn.
• Proactive and self-motivated.
• Adaptable to changing business priorities and technologies.
• Strong attention to detail.
• Collaborative team player.
• Takes ownership and accountability for delivery.
• Open to feedback and continuous improvement.
• Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana
• 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability.
• All candidates applying are subject to successful completion to background verification checks.
• To know more about us, feel free to visit the websites below for more information. www.admiralgroup.co.uk www.admiralsolutions.in www.admiral.com Closing Date 13/12/2026
• Location: Gurugram [India]

Benefits

• CTC negotiable basis last CTC + Annual Company shares of £1100 + Dividend on shares + free meals + free cabs between 8 pm to 8 am