Assistant Manager Quality & Technical Support

Trane Technologies · Gurgaon

Collected role description

Assistant Manager Quality & Technical Support at Trane Technologies

Tracking quality hot jobs on daily basis and preparing effective solution to end users.
Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.
Continuous engagement with factory quality teams to improve quality.
Imparting training to key account customers across India.
On site intervention during escalations to resolve major issues.
Meeting customers during conflict situations to explain issues technically.
Service alert from API - dissemination to all teams time to time.
Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring.
Training of service team, Customer consultants and sales teams across India.
Monitoring & reporting COPQ – Discussing the same with API on monthly meeting – Europe team during quarterly SCC.
Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports.
Guiding the local service vendors and suppliers about SOP & Trane standards.
Arranging local OEM trainings to Service team.