APPLICATION SUPPORT ENGINEER (L1)

Role overview

APPLICATION SUPPORT ENGINEER (L1) at Lepton Software Export & Research

Responsibilities

• Provide technical support to users on GIS based application at customer premises
• Evaluate issues, troubleshoot and provide resolution
• Ensure that all the operational processes and SLA are strictly followed
• Perform incident/change/release management activities

Required qualifications

• Technical knowledge of GIS application is must.

Preferred qualifications and skills

• ITIL certification is preferred (Good to have…)

Employment details

• Location: Mumbai (CS) [MH] [India]

Application details

• Provide application support during outage/degrade or any enhancements.
• Understand application Error messages and error/installation logs
• Deployment of application and configure on server/cloud
• Knowledge about application integration (integrated with other systems to receive data/information)

Additional role details

• JOB RESPONSIBILITY
• Handle all issues assigned by customer/user directly
• Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
• Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
• Need to interact with stakeholder regarding the resolution of issues.
• Troubleshoot end user problems
• Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Required to report to Customer Operational Manager.
• Ready to work in 24*7 shift (rotational on weekly /bi-weekly).
• QUALIFICATION & SKILL SET
• 2-4 Years of Experience
• Excellent written and verbal communication skills.
• E.g. Smart Inventory or Network Engineer (NE) or any other.
• Knowledge of complete Data flow in the system.
• Database SQL knowledge (e.g. Oracle, PostgreSQL, or any other database)