Key Account Manager

Role overview

Key Account Manager at SmartQ - Bottle Lab Technologies

Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role.

Responsibilities

• Lead the company's dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels.
• Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
• Develop quotes and proposals.
• Maintain effective, professional relationships with customers, vendors, and fellow employees.
• Monitor and ensure food services meet agreed standards and specifications.
• Ensure the efficient utilization of resources, including utilities, people, and technology.
• Ensure site adherence to safety standards as per SLA.

Required qualifications

• Experience in the food industry required.
• Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
• Ability to handle pressure and meet deadlines.
• Flexible and willing to take on various tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience working with food, technology, and leveraging people.
• Results-oriented, accountable, and able to hold others accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to a changing environment.
• Overall 6+ years of experience, with a minimum of 3 years in a similar role.
• Graduate/Diploma in Hotel Management or a related discipline.
• Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.
• Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.
• If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.
• Together, let's play our part in making this world a more beautiful place.
• If your response is a resounding yes, then ...

Employment details

• Analyze and assist on-site/off-site partners in effective management.
• Location: Hyderabad [Telangana] [India]

Additional role details

• Are you passionate about managing and nurturing relationships with key clients/customers of a business?
• If your response is a resounding yes, then we are hunting for you.
• As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business.
• In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.
• If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
• Do you possess all these skills and wish to make an impact in the world of food and technology?
• Join us now!
• Manage an individual expense account within budget guidelines.
• Attend client meetings, food committee meetings, and other related events.
• Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations.
• Oversee the overall management of the unit, ensuring quality food services and effective partner management.
• Communicate regularly with clients to stay updated on operational activities and developments.
• Complete action plans following client satisfaction surveys and audits.
• Ensure all products are correctly priced in line with client agreements and specifications.
• Complete manpower scheduling within budget, adjusting labor schedules in line with sales.