Key Account Manager

Role overview

Key Account Manager at SmartQ - Bottle Lab Technologies

Responsibilities

• Lead and manage the company’s food court operations, driving food service sales, and ensuring seamless coordination with multiple brand partners.
• Manage an individual expense account in line with approved budget guidelines.
• Prepare commercial quotes, proposals, and business plans related to food court operations and partner onboarding.
• Build and sustain effective, professional relationships with customers, brand partners, vendors, and internal teams.
• Monitor food quality, service delivery, and compliance with agreed SLAs and specifications across all food court brands.
• Ensure optimal utilization of resources, including manpower, utilities, infrastructure, and technology.
• Ensure accurate pricing across all food court outlets as per client agreements and commercial terms.

Required qualifications

• Mandatory experience in food court, QSR, cafeteria, or multi-brand food service operations.
• Strong work ethic, integrity, and personal accountability with the ability to work independently.
• Ability to work under pressure and consistently meet deadlines in a fast-paced environment.
• Flexible and proactive, willing to take on diverse responsibilities to support overall food court success.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management skills.
• Sound knowledge of food operations, technology-enabled food services, and people management.
• Results-driven mindset with the ability to hold self and partners accountable.
• Proven experience managing teams and multiple stakeholders in a similar food service environment.
• Strong financial acumen, including cost control, budgeting, and sales analysis.
• Self-motivated, agile, and adaptable to evolving business and operational requirements.
• Overall 4+ years of experience, with a minimum of 3 years in food court or multi-outlet food service management.
• Graduate/Diploma in Hotel Management, Hospitality Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.
• Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.
• If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.
• Together, let's play our part in making this world a more beautiful place.
• As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontli ...

Employment details

• Support on-site and off-site food court partners with operational guidance, performance analysis, and improvement plans.
• Location: Jodhpur [Rajasthan] [India]

Additional role details

• As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates.
• In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services.
• Also, ensure all activities comply with Health & Safety and Food Safety regulations.
• Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions.
• Additionally, focus on enhancing the overall customer experience through effective management and service delivery.
• Do you possess all these skills and wish to make an impact in the world of food and technology?
• Join us now!
• Develop and maintain strong relationships with food court partners, tenants, and client stakeholders at all levels.
• Maintain ongoing communication with partners and clients, sharing updates on new product launches, menu innovations, and operational enhancements.
• Attend client meetings, food committee discussions, and food court–related reviews or events.
• Administer food court unit operations in accordance with SmartQ standards, contractual terms, and applicable statutory regulations.
• Oversee overall food court management, ensuring consistent service quality, hygiene standards, and effective partner performance.
• Communicate regularly with clients to provide updates on food court performance, operational activities, and ongoing initiatives.
• Prepare and execute action plans based on client satisfaction surveys, audits, and feedback.
• Plan and manage manpower scheduling within budget, adjusting staffing levels based on footfall and sales trends.
• Ensure strict adherence to food safety, hygiene, and workplace safety standards as defined in SLAs and HSEQ norms.