Senior Relationship Manager

Role overview

Senior Relationship Manager at SmartQ - Bottle Lab Technologies

Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role.

Responsibilities

• Lead regular client meetings, food committee discussions, and business reviews to assess performance and identify improvement areas.
• Develop and present quotes, proposals, and commercial recommendations aligned with client requirements.
• Ensure operations are executed as per SmartQ standards, SLAs, contract terms, and statutory regulations.
• Monitor food quality, service delivery, hygiene, and safety standards across all units.
• Ensure efficient utilization of resources, people, utilities, and technology.
• Manage manpower planning and scheduling within approved budgets, aligned with sales and demand.
• Work closely with vendors to improve sales performance, introduce new menus and meal concepts, and reduce food wastage.
• Ensure timely vendor payments, accurate documentation, and issue resolution.
• Support partners with operational insights and best practices for improved efficiency and profitability.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Drive upselling and cross-selling opportunities to increase account revenue.
• Conduct and manage transactional audits, QHSE audits, and site inspections.
• Prepare and implement corrective action plans in coordination with the HSEQ team for non-conformities.
• Maintain accurate documentation and audit records for clients and internal reviews.
• Prepare Monthly Business Reviews (MBR), MIS reports, and client presentations.
• Collaborate closely with internal teams, technology, finance, HSEQ, and central operations, to ensure seamless service delivery.
• Maintain continuous coordination with the technology team for smooth functioning of SmartQ food-technology platforms.

Required qualifications

• 5+ years of overall experience, with at least 4–5 years in a senior relationship/account management role.
• Graduate/Diploma in Hotel Management or related discipline.
• Flexible and willing to take on various tasks to support team efforts.
• Excellent written and verbal communication skills.
• Sound knowledge and experience working with food, technology, and leveraging people.
• Results-oriented, accountable, and able to hold others accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Self-motivated, agile, and able to adapt to a changing environment.
• Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.
• Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.
• If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.
• Together, let's play our part in making this world a more beautiful place.
• If your response is a resounding yes, then ...

Employment details

• Team and Stakeholder Management Lead, mentor, and motivate on-site teams, fostering a culture of ownership, accountability, and empathy.
• Location: Bangalore [Karnataka] [India]

Additional role details

• Are you passionate about managing and nurturing relationships with key clients/customers of a business?
• If your response is a resounding yes, then we are hunting for you.
• As a Senior Relationship Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business.
• In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.
• If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
• Do you possess all these skills and wish to make an impact in the world of food and technology?
• Join us now!
• Client and Account Management Act as the primary point of contact for key clients, ensuring high service standards and strong relationships.
• Drive client retention, Net Promoter Score (NPS) improvement, and long-term account growth.
• Operations Management Oversee day-to-day food service operations across client sites, including buffet services, Special events, pop-up counters, and ad-hoc requirements.
• Vendor & Partner Management Manage end-to-end vendor relationships, including onboarding, negotiations, performance evaluation, and compliance.
• Financial & Commercial Management Own P&L management, budgeting, forecasting, and expense control for assigned accounts.
• Coordinate with the finance team for timely and accurate invoicing and payment follow-ups.
• Compliance, Audits & HSEQ Ensure strict adherence to HSEQ, food safety, and statutory compliance standards.
• Data Analytics and Reporting Use data analytics to track performance, identify trends, and drive operational improvements.
• Leverage insights from client feedback, surveys, and audits to improve service quality and menu engineering.
• Ensure people retention, performance management, training, and engagement at site level.
• Branding & Growth Initiatives Support branding and marketing initiatives at client locations.
• Communicate updates on new product offerings, service enhancements, and operational developments.