Customer Support Specialist

Role overview

Customer Support Specialist at Proziod Analytics

We are looking for a dedicated and customer-focused Customer Support Executive to join our team.

The ideal candidate should have excellent communication skills in both Hindi and English and be capable of handling customer queries professionally through calls, emails, and chats.

The candidate should be proactive, patient, and able to provide effective solutions while ensuring a positive customer experience.

Roles & Responsibilities

Handle customer queries and concerns via phone, email, and chat.

Provide accurate information regarding products/services.

Resolve customer complaints in a timely and professional manner.

Maintain records of customer interactions and follow-ups.

Coordinate with internal teams for issue resolution.

Ensure high customer satisfaction and service quality.

Follow company processes and maintain response timelines.

Required qualifications

• 2–3 years of experience in Customer Support / Customer Service.
• Proficiency in both Hindi and English (spoken and written) is mandatory.
• Good communication and interpersonal skills.
• Ability to handle customers calmly and professionally.
• Basic computer knowledge and familiarity with CRM/customer support tools.
• Strong problem-solving and multitasking abilities.

Preferred qualifications and skills

• Experience in handling voice and non-voice support.
• Team player with a positive attitude.
• Ability to work in a hybrid work environment.
• Work Details

Employment details

• Location: Hoodi / Mahadevapura, Bangalore
• Job Type: Full-time (Hybrid)
• Experience Required: 2–3 Years
• Salary: ₹3 – ₹3.5 LPA
• Job Type: Full-time
• Work Mode: Hybrid
• Office
• Location: Hoodi, Mahadevapura, Bangalore
• Salary Package: ₹3 – ₹3.5 LPA
• Location: Bengaluru [India]
• Salary: 300000 - 350000 GBP Per annum

Application details

• Interested candidates can send their updated CV to siva@proziod.com

Additional role details

• Customer Support Executive