CloudOps SME (AWS)

Role overview

CloudOps SME (AWS) at Zensar

Provide day-to-day AWS infrastructure support and operational administration.

The role will proactively identify operational gaps, risks, and improvement opportunities while supporting the organization's CloudOps and SRE journey.

Responsibilities

• Resolve incidents, service requests, and support major incident recovery activities.
• Participate in RCA activities and implement corrective actions.
• Execute approved infrastructure changes and deployment activities.
• Support patching, vulnerability remediation, IAM, and disaster recovery activities.
• Identify process gaps, operational bottlenecks, and automation opportunities.
• Recommend improvements to SOPs, workflows, and support procedures.
• Maintain runbooks, knowledge articles, and operational documentation.
• Provide technical inputs for governance reviews, risk discussions, and service reporting.
• Required Skills 6-8 years of Infrastructure / Cloud Operations experience. 5+ years supporting AWS environments (EC2, VPC, IAM, S3, EBS, Route53).
• Linux Administration and strong troubleshooting skills.
• Experience with Incident, Problem, Change, and Request Management.
• ITIL process awareness and documentation skills.
• Cloud Operations Support day-to-day AWS infrastructure operations.
• Perform provisioning, decommissioning, and administration activities.
• Troubleshoot infrastructure-related issues and service requests.
• Ensure operational stability and platform readiness.
• Incident & Problem Management Resolve infrastructure incidents within agreed SLAs.
• Support major incident recovery and service restoration activities.
• Participate in Root Cause Analysis (RCA) activities.
• Implement corrective and preventive actions.
• Change & Release Support Execute approved infrastructure and platform changes.
• Support deployments and post-implementation validation.
• Participate in change review and CAB activities as required.
• Security & Compliance Support patching, vulnerability remediation, IAM, and access management activities.
• Assist with audit, compliance, backup, and disaster recovery exercises.
• Automation & Continuous Improvement Support automation and Infrastructure-as-Code initiatives.
• Identify repetitive manual activities suitable for automation.
• Highlight process gaps, operational bottlenecks, and service risks.
• Recommend improvements to SOPs, workflows, and operational procedures.
• Support implementation of approved improvements.
• Documentation & Governance Support Maintain technical SOPs, runbooks, and knowledge articles.
• Provide technical inputs for service reviews and operational reporting.
• Support risk identification, action tracking, and transition activities.

Required skills

• Mandatory 6-8 years of Infrastructure / Cloud Operations experience. 3+ years supporting AWS environments.
• Strong knowledge of EC2, VPC, IAM, S3, EBS, Route 53, and CloudWatch.
• Linux Administration.
• ITIL-based Incident, Problem, Change, and Request Management.
• Strong troubleshooting and documentation skills.
• Python or Shell scripting.
• Azure or GCP exposure.
• AWS Certification and/or ITIL Foundation.
• Key Competencies Strong analytical and troubleshooting skills.
• Ownership and accountability.
• Continuous improvement mindset.
• Ability to identify operational risks and process gaps.
• Effective communication and documentation skills.
• Ability to work collaboratively across infrastructure, application, and service management teams.

Preferred qualifications and skills

• Terraform, CloudFormation, Python/Shell scripting, Azure or GCP exposure, AWS Certifications and ITIL Foundation.
• Key Competencies Ownership, analytical thinking, continuous improvement mindset, communication skills, risk awareness and collaborative working style.
• Career Path Cloud Operations SME → Senior Cloud Engineer → SRE Engineer → Platform Engineer / Technical SME Cloud Operations SME (L2/L2.5) - Extended Role Summary We are seeking a hands-on Cloud Operations SME with 6-8 years of experience to support AWS cloud operations, incident management, infrastructure changes, automation initiatives, and operational improvements.
• The role will be responsible for maintaining service stability, resolving technical issues, supporting compliance activities, and identifying opportunities to improve operational processes and efficiency.
• The position aligns with the organization's cloud operations and SRE transformation journey.
• Preferred Terraform / CloudFormation exposure.

Employment details

• Location: Pune [Maharashtra] [India]

Additional role details

• Cloud Operations SME (L2/L2.5) 6-8 Years Experience | AWS Cloud Operations Role Summary Hands-on Cloud Operations SME responsible for AWS cloud operations, incident resolution, infrastructure changes, compliance support, automation initiatives and continuous service improvement.