SERVICE DESK QA

Role overview

SERVICE DESK QA at Zensar

This role requires occasional participation in live queues and flexible shift coverage, including weekends, to maintain a deep understanding of the service environment.

Employment details

• Location: Hyderabad [Telangana] [India]

About the employer

• The Quality Analyst will support Zensar Technologies' Service Desk by meticulously reviewing inbound calls, chat sessions, and self‑service requests.

Additional role details

• You will uncover performance trends, assess compliance, and deliver actionable recommendations to management and clients.
• Quality Analyst for Service Desk, auditing inbound interactions, identifying risks, and reporting insights to drive service excellence.