Customer Success – KAM – BFSI

Role overview

Customer Success – KAM – BFSI at EasyRewardz Software Services

More can be read about us at: www.easyrewardz.com Who are we seeking?

Responsibilities

• Ensure all matters related to collections are conducted in a timely manner.

Employment details

• Location: Mumbai [India]

About the employer

• About Easyrewardz EasyRewardz is a leading customer experience management company.

Benefits

• EasyRewardz has presence across all key Retail verticals – Apparel, Fashion, Luxury, Food & Beverage, Travel and Entertainment, Wellness, and Banking.

Additional role details

• Provides end- to-end customer engagement solution to 200+ brands across 3500+ retail offline stores.
• Key capabilities of EasyRewardz proprietary technology platform include: Customer loyalty program as an end to end solution.
• Platform for intelligent and meaningful engagement with brands’ customers.
• Analytics engine to enable brands to engage in Personalized conversations with consumers.
• EasyRewardz provides customer experience management solution on SaaS basis to provide a unified view of the consumer at multichannel level.
• Why EasyRewardz? “Machine Learning”, “ Personalization ”, “ Marketing Automation ”, “ Consumer Preferences ” – these terms get real at EasyRewardz.
• If you are looking for a career option that allows you to innovate and do things differently then EasyRewardz is the place!
• We are a fast-growing organization and our journey has been fantastic, where we believe we have shaped a lot of young minds, and together we are driving retail excellence by influencing customer behavior.
• Like minded individuals with an entrepreneurial mindset, with passion to learn and excel.
• We value “Performance” and “Performers”.
• Key Account Management Responsibilities Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
• Must have deep understanding of the P&L levers in the BFSI domain.
• Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty.
• Define Business Cases & Loyalty Program Constructs for BFSI Clients Manage budgets and revenue targets.
• Maximize revenue potential for the organization through the client partnership.
• Tap on cross-sell / upsell opportunities with existing Clients.
• Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients Liaison directly with the client, including when required with the senior management Convey progress on the account including presenting to the client periodically on achievements and growth.
• Table recommendations that evangelize the program growth story Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.
• Experience & Skills 4-5 years+ Experience Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain Have an Eye for detail and very strong execution and operational skills Good relationship builder with polish and gravitas Qualification & Working Experience BE/B.Tech with MBA –from a Tier 1 institute 4-5 years of working experience.
• Travel Yes, 50% of the time (Visit to Client office for F2F meetings) Apply at: talentacquisition@easyrewardz.com