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Cloud NOC Analyst (L1)

SRM Technologies Pvt.Ltd · Chennai

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Collected role description

Role overview

Cloud NOC Analyst (L1) at SRM Technologies Pvt.Ltd

Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.

Cloud NOC Analyst (L1) Cordance RFP | 18x7 AWS & Azure Managed NOC ROLE PURPOSE ENGAGEMENT CONTEXT Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations. multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Responsibilities

  • Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.
  • Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.
  • Perform first-level checks across compute, storage, networking, databases and cloud services.
  • Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.
  • Support major-incident bridges, shift handovers and daily operational reporting.
  • Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation.
  • Must-Have Technical & Operational Skills
  • 2–4 years NOC/cloud/infrastructure operations experience.
  • Hands-on AWS and/or Azure monitoring experience.
  • Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.
  • Incident/event triage and severity/priority management.
  • ITSM knowledge: Incident, Service Request, Change and Escalation.
  • Basic AWS/Azure compute, storage, networking and database knowledge.
  • Ability to interpret metrics, logs, dashboards and alerts.
  • Strong written/verbal communication and shift-handover discipline.
  • Willingness to work 18x7 rotational shifts including weekends/holidays.
  • Nice-to-Have Skills
  • ITIL Foundation.
  • AWS Cloud Practitioner or Azure Fundamentals.
  • Jira Service Management or ServiceNow.
  • Basic PowerShell/Python/shell scripting.
  • Exposure to automation/auto-remediation and event correlation.
  • Experience in customer-facing or regulated environments.
  • Working Model
  • Operate within defined governance, security, access-control, change and escalation procedures.
  • Maintain accurate operational documentation, handover records and knowledge assets.

Employment details

  • Location: Chennai [Tamil Nadu] [India]

Collected experience requirement

2-4 years