Executive - Customer Support

Role overview

Executive - Customer Support at Xoxoday

We are looking to hire Bangalore-based candidates only.

Responsibilities

• You will closely work with the Customer Success team and report to the CS Manager.

Required qualifications

• We are open to promising candidates who are passionate about their work and are team players. - 1-3 years of experience in customer service role handling technical queries. - product support and Saas experience is required - Eye for detail and ability to comprehend the issue. - Ability to work with data, and generate and analyze reports. - Excellent oral and written communication and people interaction skills. - Work independently and own the raised matter till closure. - Comfortable working with technology applications. - Hands-on experience with ticketing software like Freshdesk. - Comfortable working with flexible shifts - Work experience in SAAS companies is an added advantage Whom will you work with?

Employment details

• Location: BANGALORE [KA] [India]

Application details

• Please feel free to apply if you match all of it.

About the employer

• Your role will be to support Xoxoday customers with technical queries about Xoxoday products.

Additional role details

• What is the role?
• Key Responsibilities - Close customer tickets and respond to customer queries via email or chats. - Ensure SLA and CSAT. - Constantly upgrade your skills on the Xoxoday products and features. - Technical and debugging knowledge of issues.
• What are we looking for?
• An enthusiastic individual with the following skills.