Application Support Engineer-L3

Role overview

Application Support Engineer-L3 at HealthAsyst

Employment details

• Location: Bangalore [KA] [India]

About the employer

• HealthAsyst® is an IT service and product company.
• It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States.
• We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms.
• As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services.
• As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies.
• HealthAsyst is now a Great Place to Work-Certified™ & our product has also been consistently recognized for high customer credibility by Gartner, Capterra etc. 3-to-6-year experience in Support role.
• Excellent communication skills.
• Experience working with MS SQL.
• Good to have experience working with Microsoft Technologies (VB.Net and C#) Experience working with American customers.
• Willingness to work on rotation shift to support 24/7/365 support process.
• Should have knowledge about support process (SLA, Priority, Criticality, Knowledge Base and etc) Exposure to application maintenance/production support/DevOps.
• What you will get : Bi-Annual Salary Reviews Flexible working hour Three Day Hybrid Model Market competitive pay GMC (Group Mediclaim) : Provides Insurance coverage of Rs. 3 lakhs + a corporate buffer of 2 Lakhs per family.
• This is a family floater policy, and the company covers all the employees, spouse, and up to two children Employee Wellness Program - HealthAsyst offers unlimited online doctor consultations for self and family from a range of 31 specialties for no cost to employees.
• And OPD consultations with GP Doctors are available in person for No Cost to employees GPA (Group Personal Accident) : Provides insurance coverage of Rs. 20 lakhs to the employee against the risk of death/injury during the policy period sustained due to an accident GTL (Group Term Life) : Provides life term insurance protection to employees in case of death.
• The coverage is one time of the employee’s CTC Employee Assistance Program : HealthAsyst offers complete confidential counselling services to employees & family members for mental wellbeing Sponsored upskills program : The company will sponsor upto 1L for certifications/higher education/skill upskilling.
• Flexible Benefits Plan – covering a range of components like National Pension System.
• Internet/Mobile Reimbursements.
• Fuel Reimbursements.
• Professional Education Reimbursement

Additional role details

• L3-SQL Production Support