Content Creation & Instructional Designer

Role overview

Content Creation & Instructional Designer at Tudip Technologies

Technical Content Development Design and develop technical enablement content including e-learning modules (SCORM/x API), videos, assessments, instructor-led training (ILT), and virtual instructor-led training (VILT).

We are seeking a highly motivated Technical Enablement Specialist to design, develop, and deliver engaging technical learning.

Responsibilities

• Translate complex technical concepts into clear, engaging, and learner-centric content for technical practitioners.
• Create and maintain training curricula, learning paths, certification preparation materials, and onboarding programs.
• Develop support-focused resources such as troubleshooting guides, playbooks, runbooks, FAQs, and knowledge base articles.
• Learning Platform Administration Publish, manage, and maintain training content within Learning Management Systems (LMS) such as Docebo or similar platforms.
• Monitor learner engagement, completion rates, and training effectiveness through LMS reporting and analytics.
• Support hands-on learning experiences through lab authoring and delivery platforms such as Vocareum or equivalent solutions.
• Technical Enablement Develop enablement materials covering cloud technologies, data platforms, analytics tools, and enterprise software solutions.
• Continuously learn new product features, technologies, and platform capabilities, translating them into scalable training and enablement programs.
• Partner with technical SMEs to ensure content accuracy, relevance, and alignment with business objectives.
• Design learning experiences that improve technical proficiency and accelerate employee onboarding and productivity.
• Support Enablement Create training programs that improve support engineer productivity, troubleshooting capabilities, and customer issue resolution.
• Build content aligned with support workflows, escalation processes, SLA management, and knowledge management best practices.
• Drive initiatives that improve case deflection, reduce ramp-up time, and increase support team confidence.
• Maintain and enhance support documentation to ensure consistent knowledge sharing across teams.
• Stakeholder Management Collaborate with Engineering, Product Management, Support Operations, and Enablement teams to identify training needs and prioritize content development.
• Communicate project status, risks, and recommendations to stakeholders and senior leadership.
• Manage multiple concurrent enablement projects while balancing priorities, timelines, and business requirements.

Required qualifications

• Bachelor’s degree in Computer Science, Information Technology, Education Technology, Instructional Design, or a related field. 4+ years of experience in Technical Enablement, Technical Training, Learning & Development, Technical Writing, or a related role.
• Proven experience creating technical enablement content across multiple formats, including e-learning, assessments, videos, and instructor-led training.
• Experience with LMS platforms such as Docebo or similar systems.
• Experience with lab authoring and delivery platforms such as Vocareum or equivalent.
• Familiarity with video creation and screen-recording tools such as Camtasia, Loom, or similar technologies.
• Strong written and verbal communication skills with the ability to simplify complex technical concepts.
• Experience working with cross-functional stakeholders in technical environments.

Preferred qualifications and skills

• Familiarity with cloud technologies, data platforms, enterprise applications, or software development environments.
• Experience supporting technical support organizations or customer support enablement programs.
• Knowledge of support operations, ticket management processes, escalation frameworks, and service-level agreements (SLAs).
• Experience developing knowledge bases, troubleshooting documentation, operational playbooks, and runbooks.
• Understanding of adult learning principles and instructional design methodologies.

Employment details

• Location: India

Additional role details

• Content Creation & Instructional Designer