Motor Claims SME (Business Acceptance Testing)

Role overview

Motor Claims SME (Business Acceptance Testing) at Techila Global Services

– Motor Claims SME (Business Acceptance Testing) Position Title: Motor Claims Subject Matter Expert (SME) – Business Acceptance Testing (BAT)

Responsibilities

• Act as the Subject Matter Expert for Motor Claims processes within the BAT team.
• Analyze business requirements, change requests, and functional specifications related to Motor Claims.
• Review and validate test scenarios, test cases, and acceptance criteria to ensure adequate business coverage.
• Execute Business Acceptance Testing activities for new system implementations, enhancements, and production fixes.
• Identify, document, and track defects, ensuring timely resolution through collaboration with business and IT teams.
• Validate end-to-end business processes covering FNOL, claim registration, assessment, repair management, settlement, and claim closure.
• Ensure compliance with regulatory requirements, internal policies, and business standards during testing.
• Participate in requirement walkthroughs, solution discussions, and defect triage meetings.
• Provide expert guidance to testers, business stakeholders, and project teams on Motor Claims functionality.
• Support User Acceptance Testing (UAT) and Production Verification Testing when required.
• Prepare test execution reports, defect summaries, and sign-off recommendations.
• Contribute to continuous improvement initiatives for BAT processes and testing practices.
• Required Skills & Competencies Domain Expertise
• Thorough knowledge of Motor Insurance Claims processes and lifecycle.
• Strong understanding of: o First Notification of Loss (FNOL) o Claims Registration and Validation o Liability Assessment o Survey and Inspection Processes o Repair and Total Loss Management o Claims Settlement and Recovery o Fraud Detection and Claims Controls o Regulatory and Compliance Requirements Technical & Testing Skills
• Understanding of Business Acceptance Testing (BAT) and User Acceptance Testing (UAT).
• Experience in test scenario creation, test execution, defect management, and test reporting.
• Experience working in Agile and/or Waterfall delivery models.
• Familiarity with defect tracking and test management tools such as JIRA, Azure DevOps, ALM, or equivalent.
• Soft Skills
• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Ability to work collaboratively with business, operations, and technology teams.
• Attention to detail and commitment to quality.
• Ability to manage multiple priorities and meet deadlines.

Required qualifications

• 5 to 7 years Education
• Graduate in any discipline.
• Insurance-related certifications will be an added advantage.
• Role Summary We are looking for a highly knowledgeable Motor Claims SME to join the Business Acceptance Testing (BAT) team.
• The role involves validating business requirements, reviewing test scenarios, supporting end-to-end testing activities, and ensuring that motor claims processes and system changes meet business expectations.
• The ideal candidate should possess strong domain expertise in motor insurance claims and have a good understanding of testing methodologies and business processes.

Preferred qualifications and skills

• Experience within insurance organizations handling Motor Claims operations or transformation projects.
• Exposure to policy administration and claims management systems.
• Prior experience in BAT, UAT, Quality Assurance, or Business Analysis roles is desirable.
• Job Level: Senior Analyst / Assistant Manager (based on experience and organizational structure) Function: Business Acceptance Testing (BAT) Domain: Motor Insurance Claims

Employment details

• Location: Pune [India]