IT Support Engineer

Role overview

IT Support Engineer at In Time Tec Visionsoft

The candidate will be responsible for providing first-level technical support, resolving user issues, managing support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering excellent customer service.

We are looking for rare talent to join us.

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of experience to join our IT Support team.

The ideal candidate should have hands-on experience in desktop support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating systems, and basic networking.

Responsibilities

• End-User Support
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Assist users with Microsoft Office applications and Windows operating systems.
• Perform system health checks and preventive maintenance.
• Microsoft 365 Administration
• Create, modify, and manage Microsoft 365 user accounts and licenses.
• Support Microsoft 365 services including: o Exchange Online o Microsoft Teams o OneDrive for Business o SharePoint Online (Basic)
• Perform password resets and mailbox troubleshooting.
• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.
• Support Microsoft Outlook configuration and synchronization issues.
• Windows Administration
• Install, configure, and troubleshoot Windows 10 and Windows 11.
• Join devices to Active Directory or Microsoft Entra ID.
• Configure user profiles and local security settings.
• Perform operating system updates and driver installations.
• Troubleshoot boot, performance, and application issues.
• Helpdesk & Ticket Management
• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.
• Ensure incidents are resolved within defined SLA timelines.
• Escalate unresolved issues to senior engineers when required.
• Maintain accurate troubleshooting notes and resolution details.
• Create and update knowledge base articles.
• Hardware & Software Support
• Install and configure desktop and laptop hardware.
• Diagnose hardware failures and coordinate warranty replacements.
• Install and update software applications.
• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.
• Support antivirus installation and endpoint protection.
• Basic Networking Support
• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.
• Verify IP configuration, DNS, DHCP, and default gateway settings.
• Configure basic TCP/IP settings.
• Assist with printer and network drive connectivity.
• Escalate advanced network issues to the Network Team.
• User Administration
• Create and manage Active Directory user accounts.
• Reset passwords and unlock user accounts.
• Manage user permissions and group memberships.
• Assist with onboarding and offboarding activities.
• Documentation
• Maintain IT asset inventory.
• Prepare and update technical documentation and SOPs.
• Document recurring issues and recommended solutions.
• Maintain installation and configuration records.
• Required

Required qualifications

• 1 -2 years of experience in IT Support , Helpdesk, or Desktop Support.
• Experience supporting Microsoft 365 environments.
• Experience troubleshooting Windows operating systems.
• Hands-on experience with hardware and software installation.
• Basic knowledge of networking concepts.
• Microsoft 365 Fundamentals (MS-900)
• CompTIA A+
• CompTIA Network+ What We Offer
• Opportunity to work with enterprise IT infrastructure and Microsoft technologies.
• Exposure to Microsoft 365 administration and endpoint support.
• Learning and certification support.
• Career growth in Infrastructure, Cloud, and IT Operations.
• Collaborative and technology-driven work environment.
• How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow.
• We want each of our employees to grow in their way and play their roles while honing their ownership abilities.
• As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career.
• Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve.
• We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”.
• We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness.
• Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals.
• Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work.
• You can find out more about Life at In Time Tec here.
• IT Support Engineer, Helpdesk Engineer, Desktop Support, Microsoft 365, Office 365, Technical Support, , Windows 10, Windows 11, Active Directory, Microsoft Outlook, Microsoft Teams, OneDrive, Exchange Online, Hardware Troubleshooting, Software Installation, Networking, DNS, DHCP, TCP/IP, VPN, Printer Support, Ticketing, ServiceNow, Fresh service, Endpoint Support, L1 Support

Required skills

• Windows 10 & Windows 11, Microsoft 365 Administration, Exchange Online, Microsoft Outlook, Microsoft Teams, OneDrive for Business, SharePoint Online (Basic), Microsoft Entra ID (Basic), Active Directory, User & Group Management, Password Management, Hardware Installation & Troubleshooting, Desktop & Laptop Support, Printer Support, Software Installation & Configuration, Windows OS Troubleshooting, Microsoft Office Suite, Basic Networking (TCP/IP, DNS, DHCP, IP Addressing, Wi-Fi, VPN), Remote Support Tools (AnyDesk, TeamViewer, Quick Assist), Endpoint Security & Antivirus, Ticketing Tools (ServiceNow, Freshservice, Jira, ManageEngine ServiceDesk or similar), IT Asset Management, and Technical Documentation. equired Soft Skills:
• Excellent communication and interpersonal skills.
• Strong customer service and client handling abilities.
• Good troubleshooting and analytical skills.
• Ability to prioritize multiple support requests.
• Strong documentation and organizational skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Ability to perform under pressure and meet SLA commitments.
• Educational Qualification
• Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Preferred qualifications and skills

• Experience using ticketing/helpdesk tools is preferred.
• Preferred Certifications

Employment details

• Location: Jaipur [Rajasthan] [India]

Additional role details

• In Time Tec is an award-winning IT & software company.
• In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation.
• In Time Tec has a leadership team averaging 16 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams.
• People having a positive mindset and great organizational skills will be drawn to the position.
• Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec.