Key Account Manager

Role overview

Key Account Manager at Amberstudent

Required qualifications

• 4+ years Function: Account Management

Employment details

• Location: Pune
• Employment Type: Full-time The Role As a Key Account Manager at Amber , you will own a portfolio of strategic accommodation partners and act as the primary point of contact between Amber and the provider.
• You will be responsible for ensuring that our partners see Amber as a growth partner, not just a distribution channel .
• The role combines relationship management, commercial ownership, inventory management, data-driven decision-making, and cross-functional execution .
• You will work closely with Sales, Inventory, Revenue, Marketing, Operations and leadership teams to maximise the performance of your accounts.
• Key Responsibilities 1.
• Own Strategic Partner Relationships Build strong, trusted relationships with senior stakeholders across key accommodation providers.
• Act as the single point of ownership for assigned accounts.
• Understand partner business objectives, challenges, priorities and growth plans.
• Conduct regular business reviews with partners and establish clear action plans.
• Proactively identify opportunities to deepen and expand the partnership. 2.
• Drive Commercial Performance Own the commercial performance of assigned accounts, including bookings, revenue, conversion and inventory utilisation.
• Identify performance gaps and develop account-level strategies to improve outcomes.
• Work with partners on pricing, promotions, availability and commercial campaigns.
• Identify opportunities for upselling, cross-selling and expanding Amber's share of partner inventory.
• Negotiate and execute commercial initiatives that create value for both Amber and the partner. 3.
• Inventory & Availability Management Work closely with the Inventory team to ensure the right inventory is available at the right time.
• Monitor availability, pricing, booking trends and inventory health.
• Identify potential supply gaps and proactively work with partners to address them.
• Ensure partners are aligned with Amber's inventory and operational requirements.
• Drive timely resolution of inventory-related issues impacting student bookings. 4.
• Data & Business Reviews Use data and account performance metrics to identify trends, opportunities and risks.
• Prepare and conduct periodic business reviews with strategic partners.
• Translate data into clear recommendations and commercial actions.
• Track account-level KPIs and ensure consistent delivery against agreed targets.
• Build a strong understanding of market, destination and competitor dynamics. 5.
• Cross-functional Leadership Work closely with Sales, Inventory, Revenue, Marketing, Operations and Finance teams to deliver partner outcomes.
• Ensure partner requirements are translated into clear internal actions and ownership.
• Drive issues to closure rather than simply escalating them.
• Maintain strong internal communication on account priorities, risks and opportunities.
• Represent the voice of the partner within Amber. 6.
• Strategic Account Growth Develop account plans for the highest-value partners.
• Identify opportunities to increase Amber's share of wallet with existing partners.
• Build long-term partnership strategies aligned with Amber's growth plans.
• Identify new opportunities within existing accounts, including new properties, destinations and markets.
• Support leadership in strategic negotiations and high-value partner conversations.
• What Success Looks Like In this role, success will not simply mean maintaining relationships.
• You will be expected to: Grow the business from your portfolio of accounts.
• Improve booking and conversion performance.
• Increase inventory availability and utilisation.
• Build stronger and more strategic provider relationships.
• Reduce recurring operational issues through proactive ownership.
• Identify opportunities before they become problems.
• Create alignment between partners and internal teams.
• Become a trusted commercial advisor to your accounts.
• What We're Looking For Must Have 4+ years of experience in Key Account Management, Account Management, Partnerships, Business Development or a similar commercial role.
• Strong experience managing B2B relationships , preferably with large or strategic accounts.
• Proven ability to manage multiple stakeholders and drive initiatives from planning to execution.
• Strong commercial understanding and comfort working with numbers, metrics and business targets.
• Excellent communication, negotiation and presentation skills.
• Strong ownership mindset with the ability to independently solve problems.
• Ability to work effectively across multiple internal teams.
• Strong analytical and problem-solving capabilities.
• Willingness to operate in a fast-paced, high-growth environment.
• Good to Have Experience in travel, hospitality, student accommodation, real estate, marketplace or other platform businesses.
• Experience managing international clients or partners.
• Experience working with inventory, pricing, revenue or supply-side teams.
• Experience with CRM, BI or data-analysis tools.
• The Amber Way of Working We are looking for someone who: Owns, doesn't coordinate.
• You don't just pass an issue to another team.
• You take responsibility for getting it solved.
• Uses data, not intuition alone.
• You can look at performance numbers, identify what is changing and turn that insight into action.
• Thinks commercially.
• You understand that every partner conversation should ultimately create value for the partner and Amber.
• Acts with urgency.
• You know the difference between something that can wait and something that can impact bookings today.
• Builds relationships with intent.
• You can build genuine relationships while still having difficult commercial conversations when required.
• Thinks long term.
• You don't optimise for one transaction or one quarter.
• You build partnerships that compound over time.
• Location: Pune [India]

Additional role details

• Key Account Manager