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Cluster Manager

Housr · Pune

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Collected role description

Oversee customer service & support processes and organize them to enhance customer satisfaction. Be the Champion of Resident Experience: Ensure a seamless and positive living experience for all Housr residents, proactively addressing their needs and fostering a strong sense of community, which in turn aids in renewals and referrals. Manage Property P&L: Take full ownership of the property's financial performance, actively managing costs and maximizing profitability. Drive Occupancy and Revenue Growth: Implement and execute proactive sales strategies to achieve and exceed occupancy and revenue targets for your assigned properties. Ensure Compliance and Safety: Uphold all company policies and ensure the property operates in accordance with established regulations and safety standards. Help to create a friendly team environment, providing support to residents. Problem-Solve Effectively: Address resident concerns and operational challenges with proactive and efficient solutions, ensuring a positive perception for potential residents. Drive efficiencies for reactive and planned business. Plan and organize effectively, with excellent attention to detail and problem-solving skills. Ensuring that security and safety regulations are met

Collected minimum qualification

Strong operational maturity. High ownership mindset. Structured thinking with strong commercial acumen. Ability to scale teams and drive growth. Calm under pressure and solution-oriented

Collected preferred qualification

High-growth leadership opportunity. City-level ownership. Fast-track career growth. Performance-linked incentives

Collected experience requirement

8+ years