Assistant Resident Manager/Resident Manager (Gurgaon)

Role overview

Assistant Resident Manager/Resident Manager (Gurgaon) at Housr

Responsibilities

• Ensure that the company runs with legality and conformity to established regulations.
• Drive efficiencies for reactive and planned business.

Required qualifications

• Minimum qualification: Minimum 1-4 years of experience in a five-star hotel or Co-living setup. Must be good at handling customer issues. Should have handled operations, including maintenance, cleanliness and efficiency. He/she should have excellent communication skills. Graduate with a bachelor degree. Preference would be given to someone with a bachelor’s degree in Hotel Management

Preferred qualifications and skills

• Preferred qualification: Candidate has to be ready to stay at the property. Accommodation and food will be provided by Housr

Employment details

• Location: Gurgaon

Additional role details

• Oversee customer service & support processes and organize them to enhance customer satisfaction.
• Supervise staff from different direct/indirect departments and provide constructive feedback.
• Help to create a friendly team environment, providing support to colleagues & residents.
• Act as a role model for the team; setting and promoting a high level of service standards.
• Manage the shift supervisor/s in scheduling the overall teams working activities.
• Vendor management and SLAs.
• Plan and organize effectively, with excellent attention to detail and problem-solving skills.
• Effectively engage with customers, colleagues and team members alike.
• Ensuring that security and safety regulations are met.
• Managing the overall P&L and sales for the property