Senior Associate, Learning Business Partner

Role overview

Senior Associate, Learning Business Partner at Razorpay

<p>We are looking for a highly organised and collaborative Learning Business Partner (LBP) to support our Business Functions.

In this role, you will be responsible for end-to-end training operations, from identifying skill gaps through stakeholder management to executing monthly training calendars.

Responsibilities

• You will act as a key liaison, ensuring that our teams have the resources they need to grow and succeed.</p>
• You’ll need to have the data (numbers) ready to show how many people attended, what they thought of it, and how it improved their work.</li>

Required qualifications

• <h2>Mandatory Qualifications & Skills</h2>

Employment details

• Location: Bengaluru

About the employer

• <div class="content-intro"><p>Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money.
• At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly.
• <p> </p><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc.

Benefits

• <p>Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns.

Additional role details

• Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.</p>
• <p>Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.</p>
• <p>From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient.
• In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech</p>
• <p>Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.</p>
• <p>Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.</p>
• With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.</p>
• <p>We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date.
• Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.</p>
• <p>But what truly sets Razorpay apart is our culture.
• Learning is a lifestyle - if you’re curious, you’ll feel at home here.
• People > Pedigree - we hire for attitude, hustle, and hunger more than degrees.
• Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.</p></div><h2>Role Overview</h2>
• <h2>Key Responsibilities</h2>
• <ul>
• <li>AI - Native Business Function: As an LBP, your mission is to design and execute our AI-Native strategy.
• You will champion the integration of artificial intelligence across all core business functions.
• Your goal is to maximise operational intelligence, streamline team velocity, and future-proof our business function.</li>
• <li>Learning the Ground Reality: Spend time working closely with the teams to see how they actually do their jobs.
• This helps you understand business goals and the real challenges employees face every day.</li>
• <li>Spotting the Gaps (Training Need Identification): Talk to managers to find out where the team is struggling.
• Use what you learned "on the ground" to suggest the right training sessions to solve those problems.</li>
• <li>Creating the Plan: Once you know what’s needed, build the training plan.
• You'll decide how the training will work and get feedback from leaders to make sure the plan is perfect.</li>
• <li>Making it Happen: Be the person in charge of running the training.
• This means managing the calendar, sending out invites, and making sure everything goes smoothly on the day of the session.</li>
• <li>Managing the Tools: Use our learning apps (LMS) to upload training videos or documents and keep track of who has finished their lessons.</li>
• <li>Proving the Results: Show that the training worked!
• <li>Stakeholder Management: Meet regularly with department heads to understand their goals and build strong working relationships across the company.</li>
• <li>Vendor Management: Find outside training experts, handle the paperwork and payments, and make sure their workshops run smoothly from start to finish.</li>
• </ul>
• <li>Experience: Previous work in a training or L&D role (2-3 years) where you managed multiple tasks at once.</li>
• <li>People Skills: The ability to talk comfortably with everyone from junior staff to leadership.</li>
• <li>Organisation: A person who is very detail-oriented and never misses a deadline on the assigned projects.</li>
• <li>AI tools: Comfortable in using modern AI and development tools like Gemini, Claude, GPT, etc., can use them for daily use, automate mundane tasks and focus on new initiatives.</li>
• <li>Strong skills in Google Workspace to manage data, track performance numbers, and present actionable insights to leadership during regular reviews</li>
• We welcome interests and applications from all groups and communities across the globe. </span><br></span></div>
• <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div>
• <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>