Associate, HR Shared Services

Role overview

Associate, HR Shared Services at MongoDB

Employment details

• <p>We are looking to speak to candidates who are based in Gurugram for our hybrid working model.</p>
• Location: Gurugram

About the employer

• The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.</p>
• <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
• Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.</p>
• <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win.
• <p>MongoDB is an equal opportunities employer.</p>

Benefits

• <p>Key responsibilities include payroll inputs, benefits enrolment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters.
• <li>You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met</li>
• <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p>

Additional role details

• <p>The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region.
• The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes.</p>
• <h3>Position Expectations</h3>
• <ul>
• <li>Individual Contributor as part of the HR Shared Services team in India</li>
• <li>Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments</li>
• <li>Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs</li>
• <li>Assist in building and maintaining the Standard Operating Procedures for Case Management</li>
• <li>Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures</li>
• <li>Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc</li>
• </ul>
• <h3>Key Skills & Abilities</h3>
• <li>Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region</li>
• <li>Has expertise in HR Operations with eye for detail and process adherence</li>
• <li>Is a self-starter who is intrinsically motivated for their own performance to achieve desired results</li>
• <li>Can function independently, with minimal mentorship and supervision</li>
• <li>Open to work in a 24X7 role</li>
• <li>Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it</li>
• <li>Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.</li>
• <li>Ability to get into detailing the process and have an eye for detail to suggest process improvements</li>
• <li>Comfortable with working in a shift of 6PM-2AM</li>
• <h3>About MongoDB</h3>
• We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
• <p>With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.</p>
• It’s what makes us MongoDB. </p>
• <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
• To request an accommodation due to a disability, please inform your recruiter.</p>
• <p><em>Req ID: 3273537539</em></p>