Engineer 3 - Business Systems

Role overview

Engineer 3 - Business Systems at MongoDB

<p>We are looking for an Engineer III, Business Systems<strong> </strong>to design, build, and support the systems and integrations that enable MongoDB’s top-of-funnel and lead-to-revenue processes.</p>

<p>We are looking to speak to candidates who are based in Gurugram for our hybrid working model.</p>

Responsibilities

• You will translate business requirements into scalable technical solutions using Salesforce, marketing automation platforms, integration tools, APIs, and data services.</p>

Required qualifications

• <li>Salesforce Platform Developer I or II certification required</li>

Employment details

• Location: Gurugram

Application details

• <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.

About the employer

• <p>The CRM Technologies team builds, scales, and operates Salesforce-based solutions that power MongoDB’s customer lifecycle, from marketing engagement and lead management through sales execution, account management, renewals, reporting, and downstream operational workflows.</p>
• <p>Develop a strong understanding of MongoDB’s marketing technology and Salesforce architecture, top-of-funnel processes, lead lifecycle, campaign operations, integration landscape, and stakeholder environment.</p>
• <h3>About MongoDB</h3>
• MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
• <p>With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.</p>
• It’s what makes us MongoDB. </p>
• <p>MongoDB is an equal opportunities employer.</p>

Additional role details

• <p>The team partners closely with Marketing, Sales Operations, Revenue Operations, Finance, Customer Success, Data, and Engineering to deliver secure, scalable, and reliable business systems.
• The team continuously evolves the CRM and marketing technology ecosystem through automation, integrations, data quality improvements, and platform operations.</p>
• <h3>Role Overview</h3>
• <p>This individual contributor role will focus on marketing technology, lead lifecycle management, enrichment, campaign operations, account and territory management, activity management, outreach, annual planning, and inbound and outbound integrations.
• <p>You will own delivery across the full solution lifecycle, including requirements analysis, solution design, development, testing, deployment, documentation, monitoring, and production support.
• You will also contribute to engineering standards, platform governance, data quality, and continuous improvement across the GTM Technology ecosystem.</p>
• <h3>What You’ll Do</h3>
• <ul>
• <li>Design, build, and support solutions for top-of-funnel and marketing operations processes</li>
• <li>Develop and enhance lead capture, lead conversion, routing, qualification, scoring, and lifecycle management capabilities</li>
• <li>Administer and integrate marketing and enrichment platforms such as FCI, LeanData, Ortoo, and related GTM applications</li>
• <li>Build and maintain integrations between Salesforce, marketing automation, enrichment, outreach, analytics, data, and downstream business systems</li>
• <li>Support campaign management, campaign attribution, audience segmentation, campaign member management, and marketing performance workflows</li>
• <li>Develop scalable solutions for account management, territory planning, account assignment, ownership changes, and coverage models</li>
• <li>Design and support partner management capabilities, including partner onboarding, partner data management, partner lifecycle workflows, referral and lead registration processes, partner attribution, and partner communications</li>
• <li>Build and enhance partner portal experiences that provide secure access to leads, opportunities, campaign resources, enablement content, deal registration, performance insights, and relevant account information</li>
• <li>Enable activity management and Outreach workflows across marketing, business development, sales, and partner teams</li>
• <li>Design and support inbound integrations that create, enrich, qualify, and route leads and accounts into Salesforce</li>
• <li>Partner with Marketing Operations, Sales Development, Sales Operations, Revenue Operations, Data, and Engineering to understand requirements and identify process gaps</li>
• <li>Contribute to documentation, UAT, regression testing, runbooks, monitoring, and user enablement</li>
• <li>Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, and GitHub Copilot to improve productivity, analysis, troubleshooting, and documentation while applying sound judgment around security, privacy, and accuracy</li>
• </ul>
• <h3>Responsibilities</h3>
• <p>Technical Delivery</p>
• <li>Translate business requirements into scalable marketing technology and Salesforce solutions using declarative configuration, custom development, APIs, and integration platforms.</li>
• <p>Marketing Technology Engineering</p>
• <li>Own and enhance capabilities across:
• <li>Lead capture, conversion, qualification, and routing</li>
• <li>Marketing enrichment and data normalization</li>
• <li>Campaign and campaign member management</li>
• <li>Account identification, matching, and hierarchy management</li>
• <li>Territory planning and account assignment</li>
• <li>Activity and engagement management</li>
• <li>Outreach and business development workflows</li>
• <li>Marketing attribution and lifecycle reporting</li>
• <li>Annual planning and operational planning processes</li>
• </li>
• <p>Integration and System Design</p>
• <li>Design and support secure, reliable, and observable inbound and outbound integrations across Salesforce, marketing automation, enrichment, outreach, analytics, and enterprise platforms.</li>
• <p>Data Quality and Governance</p>
• <li>Establish reliable data flows and controls that improve completeness, accuracy, consistency, deduplication, consent handling, and governance across lead, contact, account, campaign, and activity data.</li>
• <p>Engineering Excellence</p>
• <li>Maintain high standards for modular design, test coverage, documentation, deployment processes, monitoring, CI/CD, and adherence to shared integration and Salesforce engineering patterns.</li>
• <p>Platform Optimization</p>
• <li>Proactively identify and resolve performance bottlenecks, integration risks, manual processes, technical debt, and opportunities to simplify the marketing technology architecture.</li>
• <h3>Minimum Requirements</h3>
• <li>Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience</li>
• <li>6+ years of hands-on Salesforce development or enterprise business systems engineering experience</li>
• <li>Strong experience with Apex, Lightning Web Components, Flows, SOQL, Salesforce APIs, and platform automation</li>
• <li>Proficiency in scripting and programming languages such as Python and JavaScript, with experience building reusable automation, data transformation, and integration services</li>
• <li>Experience with React or comparable modern front-end frameworks</li>
• <li>Experience with full-stack development, including front-end applications, back-end services, APIs, data models, authentication, testing, deployment, and operational support</li>
• <li>Experience designing and supporting marketing technology, CRM, lead management, or revenue operations solutions</li>
• <li>Experience building and supporting REST or SOAP API integrations and data synchronization processes</li>
• <li>Strong understanding of Salesforce security, data governance, data quality, and scalable implementation practices</li>
• <li>Strong analytical, troubleshooting, communication, and collaboration skills</li>
• <h3>Success Measures</h3>
• <p>In 3 Months</p>
• <p>In 6 Months</p>
• <p>Deliver meaningful enhancements across lead management, marketing integrations, enrichment, campaign management, routing, account management, or related GTM Technology initiatives.
• Establish yourself as a dependable technical contributor and trusted partner to Marketing Operations and Revenue Operations.</p>
• <p>In 12 Months</p>
• <p>Become a trusted subject matter expert for marketing technology and top-of-funnel business systems.
• Drive scalable improvements across lead conversion, enrichment, campaign operations, territory planning, outreach, data quality, and inbound and outbound integrations while influencing engineering standards and platform strategy.</p>
• <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
• We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.</p>
• <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win.
• <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p>
• To request an accommodation due to a disability, please inform your recruiter.</p>
• <p><em>Requisition ID- 3273518097</em></p>