Senior Administrator - Business Systems

Role overview

Senior Administrator - Business Systems at MongoDB

<p>We are looking to speak to candidates who are based in Gurugram for our hybrid working model.</p>

Required qualifications

• <li>Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required</li>

Employment details

• Location: Gurugram

About the employer

• <p>The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts.
• <li>We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization</li>
• <h3>About MongoDB</h3>
• MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
• <p>With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.</p>
• It’s what makes us MongoDB. </p>
• <p>MongoDB is an equal opportunities employer.</p>

Benefits

• <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p>

Additional role details

• By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.</p>
• <p>With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs.
• The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.</p>
• <h3>What you’ll do</h3>
• <ul>
• <li>Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities</li>
• <li>Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions</li>
• <li>Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness</li>
• <li>Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment</li>
• </ul>
• <h3>Responsibilities</h3>
• <li>Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions</li>
• <li>Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts</li>
• <li>Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments</li>
• <li>Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps</li>
• <li>Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules</li>
• <li>Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity</li>
• <li>Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions</li>
• <li>Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices</li>
• <li>Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity</li>
• <h3>Minimum Requirements</h3>
• <li>Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience</li>
• <li>8+ years of Salesforce Administration experience in a mid-to-large enterprise environment</li>
• <li>Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms</li>
• <li>Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools</li>
• <li>Strong analytical, troubleshooting, communication, and collaboration skills</li>
• <h3>Success Measures</h3>
• <li>In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams</li>
• <li>In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency</li>
• <li>In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model</li>
• <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
• We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.</p>
• <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win.
• <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
• To request an accommodation due to a disability, please inform your recruiter.</p>
• <p><em>Req ID - 2273483578</em></p>