Global People Operations - Systems Administrator

Role overview

Global People Operations - Systems Administrator at Stripe

The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management.</p>

Employment details

• Location: Bengaluru

About the employer

• <p><strong>About Stripe</strong></p>
• Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• <p>The People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably.

Additional role details

• <p>Stripe is a financial infrastructure platform for businesses.
• Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
• That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p>
• <h3><strong>About the team and the role</strong></h3>
• <p>You’ll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems.
• This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner.</p>
• <p>This is a hands-on operations role.
• It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team.</p>
• <h3><strong>What you’ll do</strong></h3>
• <h3><strong>Support queue and request triage</strong></h3>
• <ul>
• <li> Monitor the Salesforce case management queue and Jira requests for People Systems work.</li>
• <li>Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.</li>
• <li>Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.<br>Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs.</li>
• <li>Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes.</li>
• </ul>
• <h3><strong>Workday operations </strong></h3>
• <li>Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues.</li>
• <li>Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up.</li>
• <li>Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance.</li>
• <li>Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews.</li>
• <li>Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items.</li>
• <li>Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing.</li>
• <li>Support recurring People programs, such as performance-cycle launches, using established runbooks and checklists.</li>
• <h3><strong>Reporting, documentation, and Jira support </strong></h3>
• <li>Intake and triage Workday reporting and data requests.
• Confirm required information, route requests to the right owner, and provide status updates to requesters.</li>
• <li>Complete standard reporting tasks and access-related requests where there is a documented process and appropriate approval.</li>
• <li>Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find.</li>
• <li>Support data-quality checks and follow established processes to correct or escalate issues.</li>
• <h3><strong>Partnership with People Systems </strong></h3>
• <li>Work closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work, and escalation paths.</li>
• <li>Provide clear handoffs for work that requires configuration changes, advanced reporting, integrations, security decisions, or policy interpretation.</li>
• <li>Participate in regular reviews of queue trends, service levels, documentation gaps, and operational risks.</li>
• <li>Build platform knowledge over time, with opportunities to take on more complex administration and configuration work as skills develop.</li>
• <h3><strong>Minimum requirements</strong></h3>
• <li>Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work.</li>
• <li>Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting.</li>
• <li>Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time.</li>
• <li>Clear written communication and comfort giving requesters concise status updates.</li>
• <li>Experience using Jira, Salesforce, or a similar case-management or ticketing tool.</li>
• <li>Comfort learning enterprise systems and following structured procedures across multiple tools.</li>
• <li>Strong organization skills and a consistent approach to documenting work and following requests through to resolution.</li>
• <li>Good judgment when working with confidential information.</li>
• <h3><strong>Preferred qualifications</strong></h3>
• <li>Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring.</li>
• <li>Experience handling reporting requests, data access requests, and standard user provisioning.</li>
• <li>Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing.</li>
• <h3><strong>What success looks like</strong></h3>
• <p>Within the first six months, you will:</p>
• <li>Own the defined tier 1 and routine tier 2 People Systems queue work with accurate, timely resolution and clear escalation.</li>
• <li>Establish dependable monitoring for People Systems tickets in Salesforce, JIRA, the Workday inbox, and recurring operational tasks.</li>
• <li>Reduce avoidable handoffs and ensure complex work reaches the right People Systems owner with the context needed to act.</li>
• <li>Keep core runbooks and self-service guidance current based on recurring request patterns.</li>
• <li>Give People Systems analysts and engineers more capacity for configuration, governance, architecture, and strategic delivery work.</li>
• <p> </p>