Tech Ops Team Lead

Role overview

Tech Ops Team Lead at Stripe

<p>We're looking for someone who meets the minimum requirements to be considered for the role.

Responsibilities

• You will manage a small team of TechOps Payments Analysts. </p>

Required qualifications

• <li>9+ years experience and at least 1-2 + years experience leading operations teams</li>

Employment details

• Location: Bengaluru

About the employer

• <h3><strong>About Stripe</strong></h3>
• Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities.

Additional role details

• <p>Stripe is a financial infrastructure platform for businesses.
• Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
• That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p>
• <h2><strong>What you’ll do</strong></h2>
• <p>You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.
• <h3><strong>Responsibilities</strong></h3>
• <ul>
• <li>Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation </li>
• <li>Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders </li>
• <li>Utilize data as a core tool for guiding people management strategies and optimizing team productivity </li>
• <li>Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making</li>
• <li>Manage capacity and scheduling, dividing and assigning work between team members.</li>
• <li>Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues. </li>
• <li>Ensure your team has strong data analysis and Technical skills needed to be successful in their role.</li>
• <li>Setting clear goals and expectations for individual and team performance. </li>
• <li>Foster a culture of continuous improvement to refine team processes and procedures. </li>
• <li>Support recruitment and hiring initiatives.</li>
• <li>Coach and mentor individuals to meet career via structured career development conversations. </li>
• <li>Provide continuous performance feedback and facilitate periodic formal performance reviews.</li>
• <li>Drive and own initiatives that make the team a warm and welcoming place to work.</li>
• <li>Keep the team engaged and motivated towards their work.</li>
• </ul>
• <h2><strong>Who you are</strong></h2>
• If you meet these requirements, you are encouraged to apply.
• The preferred qualifications are a bonus, not a requirement.</p>
• <h3><strong>Minimum requirements</strong></h3>
• <li>Been performing well in your current role for a minimum of 12 months** </li>
• <li>SQL, Data Analysis and Payments Reconciliation Skills </li>
• <li>Strong Ownership mindset and ability to get the team unblocked with internal/external help</li>
• <li>Excellent interpersonal and communications skills</li>
• <li>Exemplary planning and time management skills</li>
• <li>Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results</li>
• <li>Previous experience mentoring others and are able to constructively provide feedback to others. </li>
• <li>Ability to motivate the team and keep them engaged in an otherwise structured process</li>
• <li>Proven ability to be subject matter expert in the relevant line of business</li>
• <h3><strong>Preferred qualifications</strong></h3>
• <li>Previous experience in a team lead or people management role</li>
• <li>Prior experience in Reconciliation and operations data analysis</li>