Implementation Engineer

Mitsogo Inc · Chennai

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Collected role description

Role overview

Implementation Engineer at Mitsogo Inc

The ideal candidate will have hands-on experience with

Required qualifications

Required Skills & Qualifications:

Employment details

Device Management), RMM (Remote Monitoring and Management), or Patch
Location: Chennai

About the employer

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the

Additional role details

About Mitsogo
Mitsogo is a global organization that highly values the contributions of each employee.
Our ability to
attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.
We recognize the rapid evolution of technology and society that impacts our industry, and we
prioritize equipping our employees with diverse opportunities and empowering them with a wide
range of skills.
About Hexnode
way people work.
Operating in over 100 countries, Hexnode UEM empowers organizations in diverse
sectors.
Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is
revolutionizing the enterprise software and cybersecurity landscape.
Job Summary
We are looking for a highly skilled and motivated Presales Implementation Engineer
with experience in the Cybersecurity domain.
Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch
Management solutions.
As a Presales Implementation Engineer, you will play a pivotal role in
working with customers to understand their requirements, assisting in the presales process, and
ensuring smooth implementation of security solutions.
Key Responsibilities:
Collaborate with sales and technical teams to understand customer requirements and
translate them into technical solutions.
Conduct product demonstrations, proof-of-concept (POC) deployments, and solution
presentations for customers.
Design and implement security solutions, including MDM, RMM, and Patch
Management tools, based on customer needs and business goals.
Provide technical guidance and advice to clients during the presales cycle.
Assist in creating and customizing proposals, responses to RFPs, and technical
documentation.
Work closely with customers and internal teams to ensure successful deployments,
configurations, and implementations of cybersecurity products.
Troubleshoot and resolve technical issues during presales and post-sales phases.
Stay updated with the latest trends and advancements in the cybersecurity domain,
particularly related to MDM, RMM, and Patch Management.
Support clients in managing and securing devices, networks, and endpoints.
Maintain high levels of customer satisfaction by ensuring timely and efficient
implementation of solutions.
2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile
Management tools.
Strong understanding of security frameworks and protocols for device management,
remote monitoring, and patching.
Experience with deploying, configuring, and supporting MDM solutions such as
AirWatch, MobileIron, or Microsoft Intune.
Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or
NinjaRMM.
Hands-on experience in presales activities, including customer engagements,
presentations, and demos.
Strong communication skills with the ability to articulate complex technical concepts to
non-technical audiences.
Ability to manage customer expectations, solve problems quickly, and work under
pressure.
Basic understanding of network security, endpoint protection, and IT infrastructure.
Bachelor’s degree in Computer Science, Information Technology, or related field
(preferred).
Desired Skills:
Certifications such as CompTIA Security+, Certified Information Systems Security
Professional (CISSP), or any other relevant cybersecurity certifications.
Experience in network security and endpoint management.
Knowledge of cloud security concepts and technologies.

Collected experience requirement

2-5 years