Implementation Specialist

Role overview

Implementation Specialist at Mitsogo Inc

<p><strong>The role</strong></p>

In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions.

<li>This role will collaborate with Presales, Sales and partners to analyse and help with the deployment. </li>

Responsibilities

• You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution.</p>

Required qualifications

• <p><strong>Required Skills & Qualifications</strong></p>

Preferred qualifications and skills

• <p><strong>Desired Skills (Good to Have)</strong></p>

Employment details

• <li>Deep understanding of modern security protocols, Zero Trust frameworks, and best practices for remote monitoring and patching.</li>
• Location: Bengaluru

Additional role details

• <p><strong>Implementation Specialist</strong></p>
• <p> </p>
• <h2>About Hexnode</h2>
• <p>Hexnode is a <strong>global leader in Unified Endpoint Management (UEM)</strong>, trusted by over 100 countries and managing millions of devices worldwide.
• With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.
• Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</p>
• <p>We are seeking a high-caliber <strong>Implementation Specialist</strong> with a deep understanding of the Cybersecurity landscape.
• <p><strong> </strong></p>
• <p><strong>Note:</strong> This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele.</p>
• <h2>Responsibilities</h2>
• <ul>
• <li>Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures.</li>
• <li>Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies.</li>
• <li>Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle.</li>
• <li>Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap.</li>
• <li>Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client.</li>
• <li>Deployment Excellence: Guarantee precise configuration and flawless execution of Hexnode’s cybersecurity suite across diverse IT infrastructures.</li>
• <li>Industry Acumen: Maintain an unwavering commitment to staying ahead of cybersecurity trends, emerging threats, and advancements in endpoint management.</li>
• <li>Customer Centricity: Elevate customer satisfaction (CSAT) by ensuring every implementation is timely, efficient, and delivers immediate value.</li>
• </ul>
• <li>3–7 years of proven experience in Technical Implementation, Onboarding, or Solutions Architecture with a focus on UEM, MDM, or RMM.</li>
• <li>Hands-on expertise in deploying and configuring leading solutions such as <strong>Microsoft Intune, VMware Workspace ONE, Jamf, or Ivanti</strong>.</li>
• <li>Strong technical capabilities in understanding customer environment, Active directory, cloud idps, network solutions, different Operating Systems, Security solutions</li>
• <li>Ability to define and execute implementation plan based on customer use cases.</li>
• <li>Solid foundational knowledge of network security (VPN, Proxy, Firewall), endpoint protection, and cloud-integrated IT environments.</li>
• <li>Experience with RMM and Patch Management platforms like Kaseya, ConnectWise, or NinjaRMM.</li>
• <li>Exceptional ability to manage customer expectations, identify technical blockers, and solve complex problems under pressure.</li>
• <li>Ability to articulate technical concepts clearly to both engineering teams and non-technical business stakeholders.</li>
• <li>BE/B.Tech or MCA in Computer Science, Information Technology, or a related field.</li>
• <li>Prior experience with advanced network security methodologies and enterprise endpoint management strategies.</li>
• <li>Familiarity with cloud-native security concepts, architectures (AWS/Azure/GCP), and associated technologies.</li>
• <p>Hexnode is an Equal Opportunity Employer.
• We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.</p>