Solution Architect - Workforce & FSM

Role overview

Solution Architect - Workforce & FSM at Ericsson

Lead solution design, development, and delivery for WFM products, ensuring high-quality and timely releases.

This role will drive end-to-end product ownership, solution design, development, and lifecycle management, ensuring continuous product improvements and alignment with evolving business requirements.

Responsibilities

• Translate business requirements into scalable technical solutions, perform gap analysis, estimations, and solution documentation.
• Own the complete delivery lifecycle, including requirements gathering, design reviews, development, testing, deployment, and customer acceptance.
• Act as the technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders.
• Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
• Support integrations, third-party solutions, customer implementations, training, and go-live activities while ensuring agile delivery practices.
• You Will Bring
• Strong experience with Workforce Management solutions, preferably IFS FSM & PSO, including administration, customization, business rule configuration, and solution architecture.
• Expertise in .NET (C#), Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, and enterprise integrations.
• Hands-on experience across the full SDLC, including design, development, testing, UAT, deployment, and technical leadership.
• Knowledge of cloud-based solutions, DevOps tools (Jenkins, Bitbucket, Ansible), Agile methodologies, and telecom operations frameworks such as ITIL/eTOM.
• Strong problem-solving, stakeholder management, customer-facing, documentation, and leadership skills in global and matrixed environments.
• “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
• Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
• We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
• Ericsson is proud to be an Equal Opportunity Employer. learn more.
• Primary country and city: India (IN) || Gurgaon
• Req ID: 789860

Employment details

• Location: Noida [Uttar Pradesh] [India]

About the employer

• About this Opportunity

Additional role details

• Join our Team
• Join Ericsson's Managed Services Delivery Platform (MSDP) Solution Development team, responsible for the Workforce Management (WFM) product used to manage field operations, work orders, scheduling, and service delivery across multi-customer and multi-country networks.