Senior Technical Authority Expert

Role overview

Senior Technical Authority Expert at Ericsson

Monitor applications, services, system health, and operational dashboards; perform regular health checks.

Responsibilities

• Provide 24x7 O&M support for critical incidents and production issues, including rotational day and night shifts.
• Handle incidents and service requests in accordance with defined SLAs.
• Troubleshoot application, system, database, and integration-related issues using logs, traces, and monitoring tools.
• Identify, analyse, reproduce, test, and deploy defects across LAB and Production environments.
• Simulate test scenarios, perform load testing, and analyse performance-related issues.
• Prepare TOLs, defect reports, operational reports, and troubleshooting documentation.

Required skills

• Good understanding of the VAS domain and associated products.
• Hands-on experience with Unix/Linux, Python, and Java.
• Experience with SOAP, REST, Git, and CI/CD processes.
• Experience with JIRA, Splunk, AppDynamics, JMeter, and SQL Developer.
• Good knowledge of Docker, Kubernetes, and microservice application management.
• Ability to analyse Wireshark traces, application logs, and Java heap dumps.
• Experience in defect handling, reproduction, testing, load testing, hot-fix validation, and production deployment.
• Key Skills and Behaviours
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused, self-motivated, and proactive.
• Excellent written and verbal communication and coordination skills.
• Ability to work effectively in a team, with minimal supervision, and within a matrix management environment.
• Education and Experience
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
• 4–15 years of experience in VAS Operations, Application Support, Troubleshooting, Defect Management, Testing, and Deployment.
• Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
• We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
• Ericsson is proud to be an Equal Opportunity Employer. learn more.
• Primary country and city: India (IN) || Noida
• Req ID: 789874

Employment details

• Location: Noida [Uttar Pradesh] [India]

About the employer

• About This Opportunity

Additional role details

• Join our Team
• Ericsson is looking for an experienced and customer-focused VAS Operations & Support Engineer to provide 24x7 Operations and Maintenance (O&M), troubleshooting, defect management, testing, and deployment support for Value-Added Services (VAS) platforms and applications.