E2E Service Expert

Ericsson · Noida

Collected role description

E2E Service Expert at Ericsson

Offer unique Core and Cloud domain expertise to Domain Support and Automated Operations teams.

Provide input and knowledge to the Automation and Analytics teams to support relevant use cases.
Develop and maintain solutions for automation use case candidates, while investigating potential problem sources.
Enhance recovery processes, making them more efficient and effective.
Develop and consistently improve automated Service Delivery methodologies.
Conduct trend analyses to proactively identify possible failures, ensuring timely restoration and repair.
The skills you bring:
Ericsson Operations Engine - Mode Of Operations.
Overall understanding of Automation?.
Subscriber data management Security.
Identity And Access Management.
5G Core Architecture.
Troubleshooting skills.
Network Performance.
Procedure Writing.
ITIL Framework.
Ericsson Customer Experience Assurance (CEA) Competence.
Lifecycle Management.
MS TOP.
Database Management Systems.
Systems Design.
Work Level Agreement (WLA) and Service Level Agreement (SLA).

About this opportunity:
This role plays an integral part in Managed Services deliveries, reflecting the standards set by the Ericsson Operations Engine.

Join our Team
Seize the chance to be part of a vibrant, global team as an MS Core and Cloud Specialist at Ericsson.
This pivotal position is key to offering technological leadership, expertise, and continuous support throughout the complete cycle, which includes Create, Sustain, and Evolve.
Our focus areas include CS Core, PS Core, IMS, IP Core, and Cloud.