IT Leader

<div class="content-intro"><div><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></div> <div> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</span></div> <div> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</span></div> <div> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</span></div> <div> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</span></div></div><div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the Role:</strong></span></div> <p><span style="font-size: 12pt;">Glean is looking for a hands-on IT Leader to join our Bangalore IT Support organisation as a technical leader, people manager, and driver of AI-powered IT operations.</span></p> <p><span style="font-size: 12pt;">In this role, you will lead a team of full-time IT engineers and contractors and take ownership of our identity, endpoint, SaaS, and infrastructure ecosystem, including platforms such as Okta, Google Workspace, and Kandji. You will stay close to the technology, resolve high-stakes escalations, guide architecture decisions, and champion automation, while building a high-performing, AI-fluent team that delivers a secure, reliable, and exceptional employee experience.</span></p> <p><span style="font-size: 12pt;">You will partner closely with Security, HR, Finance, Engineering, and external vendors to architect and maintain IT services that are both secure and scalable. You will also bring a strong AI-first mindset, using AI and automation to transform how IT work gets done across the employee lifecycle.</span></p> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>You will:</strong></span></div> <div> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead, coach, and develop a team of IT engineers (L1-L3), including full-time employees and contractors, setting clear goals, priorities, and expectations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage contractor and vendor relationships end to end, including staffing, performance, SLAs, onboarding, renewals, and cost, and ensure consistent quality across the extended team.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Balance workload and priorities with the other IT Leader in Bangalore, ensuring strong coverage, clear ownership, and operational continuity across IT Support.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Remain hands-on technically and act as a senior escalation point for complex issues across identity, infrastructure, endpoints, networking, and SaaS applications.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own the roadmap, administration, and optimization of Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive AI and automation initiatives across IT: identify high-value workflows, then design, build, and deploy solutions that reduce manual effort and improve employee experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Apply AI to IT workflows such as ticket triage and deflection, knowledge-base creation, onboarding and offboarding, access requests, provisioning, compliance checks, and reporting.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead and deliver IT projects and cross-functional programs from planning through execution, including scoping, timelines, stakeholder alignment, risk management, and outcome tracking.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design and implement automation for provisioning, access management, compliance, reporting, and asset lifecycle workflows using Python, PowerShell, Bash, or equivalent technologies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead root-cause analysis for major incidents and drive long-term corrective and preventive actions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor system health, endpoint compliance, patch status, alerts, and operational risks, and take proactive action.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead proof-of-concept projects to evaluate new IT, security, endpoint, AI, and automation solutions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Security, HR, Finance, and Engineering on identity governance, employee lifecycle management, asset management, and operational workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own ITIL-aligned Incident, Problem, Change, and Asset Management processes and continuously improve them.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure accurate SOPs, technical runbooks, knowledge-base articles, system documentation, and process workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support ISO 27001, SOC 2, internal audit, policy implementation, and compliance-readiness activities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and track operational metrics (SLAs, CSAT, ticket trends, automation impact), and communicate risks, trends, and improvement outcomes to senior management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify opportunities to improve reliability, security, efficiency, and employee experience across IT services.</span></li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About you: </strong></span></div> <div> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">14+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field, including 3+ years leading IT teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong technical foundation with a track record of staying hands-on while leading others; you are comfortable going deep when it matters.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven experience managing people and contractors, including hiring, performance management, coaching, and building team culture across employees and an extended workforce.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience managing vendors, MSPs, or staff-augmentation partners, including SLAs, performance reviews, and commercial discussions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated AI fluency: you have worked on AI-related projects and have used AI to automate or improve IT workflows (for example, AI-assisted support, agents, workflow automation, or LLM-powered tooling).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong hands-on experience administering Okta, including SSO, MFA, lifecycle automation, application integrations, and access policies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong experience administering Google Workspace, including user lifecycle management, groups, access controls, and security settings.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with Kandji, Jamf, Intune, or a similar MDM platform.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Advanced troubleshooting experience across macOS, Windows, and Linux.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with automation and scripting using Python, PowerShell, Bash, or similar tools.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with ITSM platforms such as Jira Service Management, ServiceNow, or Freshservice.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong understanding of ITIL processes, including Incident, Problem, Change, and Asset Management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with endpoint security, identity governance, access control, patch compliance, and security operations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience supporting ISO 27001, SOC 2, internal audits, or similar compliance programs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong documentation, communication, prioritization, and stakeholder-management skills, with the ability to influence senior leaders and work with global teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to make sound decisions under pressure and take ownership from investigation through resolution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required.</span></li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Location:</strong></span></div> <div> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This role is hybrid (4 days a week in our Bangalore office)</span></li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Compensation & Benefits:</strong></span></div> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.</span></div> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.</span></div> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">#LI-HYBRID</span></div><div class="content-conclusion"><div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>AI-First Mindset at Glean:</strong></span></div> <div> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. <strong>As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. </strong>Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.</span></div> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Global Data Privacy Notice for Job Candidates and Applicants:</strong></span></div> <div> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our <a href="https://www.glean.com/privacy"><strong>Privacy Policy</strong></a>. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>.</span></div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><br>By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>, and I agree to the terms.  </span></div></div>