Account Manager Broking

<p><b>Position Description:</b></p><p class="xmsonormal"><span style="font-size:10pt;">The <b>Account Manager (Retail Broking)</b> will be responsible for providing end-to-end service support to all business counters within the Retail Broking channel. This role focuses on relationship management, operational efficiency, and ensuring smooth policy issuance and servicing, rather than direct business procurement.</span></p><p class="xmsonormal"><span style="font-size:10pt;"><br /></span></p><p class="xmsonormal"><font color="#000000"><span style="font-size:13.3333px;"><b>Key responsibilities:</b></span></font></p><p class="xmsonormal"></p><ul style="padding-left:2.5rem;"><li><span style="font-size:10pt;text-indent:-18pt;">Provide service support to small and mid-sized retail brokers across the assigned location.</span></li><li>Ensure timely and accurate issuance of Motor, Non-Motor, and Health policies.</li><li>Coordinate with underwriting teams to resolve discrepancies and facilitate policy issuance.</li><li>Monitor and support monthly activation of brokers as per business targets.</li><li>Assist in onboarding and servicing of brokers, ensuring compliance with IRDAI guidelines.</li><li>Maintain documentation and ensure timely commission processing and licensing compliance.</li><li>Handle and resolve policy-related rejections and operational issues.</li><li>Train brokers and internal teams on product features, processes, and system usage.</li><li>Identify service gaps and areas of improvement to enhance broker experience.</li><li>Support the achievement of overall GWP (Gross Written Premium) through efficient service delivery.</li><li>Contribute to maintaining COR (Combined Operating Ratio) by minimizing operational delays and errors.</li><li>Collaborate with Relationship Managers and Sales Teams to ensure seamless post-sales support.</li><li>Build strong relationships with channel partners to ensure retention and satisfaction.</li><li>Explore new service opportunities and support business expansion through effective account management.</li></ul><div><br /></div><div>Behavioural Traits Required:</div><p></p><p class="xmsonormal" style="margin-left:36pt;text-indent:-18pt;"><span style="font-size:10pt;font-family:Symbol;color:#000000;">·<span style="font-size:7pt;line-height:normal;"> </span></span><span style="font-size:10pt;">Strong understanding of General Insurance products and processes.</span></p><div> <p class="xmsonormal" style="margin-left:36pt;text-indent:-18pt;"><span style="font-size:10pt;font-family:Symbol;color:#000000;">·<span style="font-size:7pt;line-height:normal;"> </span></span><span style="font-size:10pt;">Excellent relationship management and communication skills.</span></p> <p class="xmsonormal" style="margin-left:36pt;text-indent:-18pt;"><span style="font-size:10pt;font-family:Symbol;color:#000000;">·<span style="font-size:7pt;line-height:normal;"> </span></span><span style="font-size:10pt;">Problem-solving and operational efficiency.</span></p> <p class="xmsonormal" style="margin-left:36pt;text-indent:-18pt;"><span style="font-size:10pt;font-family:Symbol;color:#000000;">·<span style="font-size:7pt;line-height:normal;"> </span></span><span style="font-size:10pt;">Knowledge of IRDAI regulations and compliance standards.</span></p> <p class="xmsonormal" style="margin-left:36pt;text-indent:-18pt;"><span style="font-size:10pt;font-family:Symbol;color:#000000;">·<span style="font-size:7pt;line-height:normal;"> </span></span><span style="font-size:10pt;">Ability to work collaboratively with cross-functional teams.</span></p> <p class="xmsonormal" style="margin-left:36pt;text-indent:-18pt;"><span style="font-size:10pt;font-family:Symbol;color:#000000;">·<span style="font-size:7pt;line-height:normal;"> </span></span><span style="font-size:10pt;">Proficiency in policy issuance systems and tools.</span></p></div> <p class="Travel Group"><br /></p>