National Collections Manager - Unsecured

<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Position- National Collection Manager – Unsecured Loans (Clix Capital)</span></p><p></p><p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;"> </span></b></p><p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;">Key Responsibilities:</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Drive Pan-India collections performance across all delinquency buckets (X, 30+, 60+, 90+, NPA).</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Formulate and execute collection, recovery, settlement, and legal strategies for unsecured loan portfolios.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Manage Regional Managers, Collection Managers, and Field Collection teams.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Monitor key collection metrics such as Resolution Rate, Roll Rate, Collection Efficiency, and GNPA.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Oversee settlement approvals, legal recoveries, skip tracing, and high-value delinquent accounts.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Ensure compliance with RBI regulations, Fair Practices Code, and internal collection policies.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Collaborate with Risk, Credit, Operations, Legal, and Technology teams to improve portfolio performance.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Develop collection strategies to maximize collections while maintaining customer experience and compliance.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Good experience of managing collection agencies.</span><p></p></li> </ul><p class="MsoNormal" style="margin-left:0.5in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;"> </span></p><p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;">Eligibility:</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Graduate (MBA preferred).</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">10-15 years of collections experience with at least 5 years managing unsecured loan collections at a regional or national level.</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Strong exposure to NBFC/Banking/FinTech collections.</span><p></p></li> </ul><p class="MsoNormal" style="margin-left:0.5in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;"> </span></p><p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;">Key Skills:</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Collections Strategy</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Team Leadership</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Portfolio Analytics</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Agency Management</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Legal & Recovery Management</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Negotiation & Settlements</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">MIS & Reporting</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">Compliance & Governance</span><p></p></li> <li class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;">People Management and Coaching.</span><p></p></li> </ul><p> </p><p class="MsoNormal"><span lang="en-in" style="font-size:11pt;" xml:lang="en-in"> </span></p>