Dy Manager-Customer Experience

<ul type="disc" style="margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;margin-top:0cm;"><li class="x_MsoNormal" style="margin:0cm;font-size:11pt;font-family:Aptos, sans-serif;">Act as the direct and primary point of contact for <span class="markdknmbnbnd" style="border:0px;font:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">customer</span>s, managing all post-sale tickets and <span class="markdknmbnbnd" style="border:0px;font:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">customer</span> interactions.</li><li class="x_MsoNormal" style="margin:0cm;font-size:11pt;font-family:Aptos, sans-serif;">Receive and log <span class="markdknmbnbnd" style="border:0px;font:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">customer</span> queries, concerns, and requests in the ticketing system.</li><li class="x_MsoNormal" style="margin:0cm;font-size:11pt;font-family:Aptos, sans-serif;">Coordinate with the Operation Teams for resolution of queries</li><li class="x_MsoNormal" style="margin:0cm;font-size:11pt;font-family:Aptos, sans-serif;">Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with <span class="markdknmbnbnd" style="border:0px;font:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">customer</span>s.</li><li class="x_MsoNormal" style="margin:0cm;font-size:11pt;font-family:Aptos, sans-serif;">Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required.</li><li class="x_MsoNormal" style="margin:0cm;font-size:11pt;font-family:Aptos, sans-serif;">Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.</li></ul>