Senior Account Manager - Renewals

<p><span style="font-size:14px;"><b>Senior Account Manager – Renewals</b></span></p><p><span style="font-size:14px;"><b><br /></b></span></p><p><span style="font-size:14px;"><b>Location: Bengaluru | Work from Office</b></span></p><p><span style="font-size:14px;"><b><br /></b></span></p><p><span style="font-size:14px;"><b>The Role</b></span></p><p><span style="font-size:14px;"><b><br /></b></span></p><p><span style="font-size:14px;"><b>We are looking for a driven and experienced Senior Account Manager – Renewals to own renewals and revenue retention across a portfolio of high-value enterprise accounts. The role will focus on maximizing renewal revenue through strategic negotiations, price hikes, usage monitoring, and identifying upsell and cross-sell opportunities. The ideal candidate should have strong enterprise account management experience, excellent negotiation skills, and a good understanding of tax and regulatory compliance in the Indian B2B landscape.</b></span></p><p><span style="font-size:14px;"><b><br /></b></span></p><p><span style="font-size:14px;"><b>Key Responsibilities</b></span></p><p><span style="font-size:14px;"><b>Renewals & Revenue Retention: Own the end-to-end renewal lifecycle for enterprise accounts, drive timely renewals, ensure high retention, and negotiate contract renewals with appropriate price increases.</b></span></p><p><span style="font-size:14px;"><b>Revenue Growth: Identify and execute upsell and cross-sell opportunities across Clear's product portfolio, including GST, E-invoicing, TDS, and Corporate Tax.</b></span></p><p><span style="font-size:14px;"><b>Usage & Billing Management: Monitor product usage, identify overages against contracted limits, and ensure appropriate billing in line with the Letter of Engagement (LOE).</b></span></p><p><span style="font-size:14px;"><b>Strategic Account Management: Build long-term relationships with senior stakeholders, including CFOs, Finance Heads, and Tax/Compliance leaders, to strengthen partnerships and drive account growth.</b></span></p><p><span style="font-size:14px;"><b>Negotiation & Escalation Management: Lead commercial discussions, handle renewal objections and client escalations, and collaborate with internal teams to ensure timely resolution.</b></span></p><p><span style="font-size:14px;"><b>Account Planning & Reviews: Develop strategic account plans, conduct Quarterly Business Reviews (QBRs), and present product value, usage insights, renewal proposals, and expansion opportunities.</b></span></p><p><span style="font-size:14px;"><b>Compliance & Product Knowledge: Maintain a working understanding of Indian tax and regulatory compliance, including GST, TDS, and Income Tax, to communicate product value effectively.</b></span></p><p><span style="font-size:14px;"><b>Required Skills & Qualifications</b></span></p><p><span style="font-size:14px;"><b>3+ years of experience in B2B enterprise account management, renewals, key account management, or enterprise sales, preferably in SaaS, Fintech, or compliance technology.</b></span></p><p><span style="font-size:14px;"><b>Proven track record of achieving renewal and revenue retention targets, negotiating price hikes, and driving upsell/cross-sell revenue.</b></span></p><p><span style="font-size:14px;"><b>Experience managing large enterprise accounts and negotiating commercial contracts with senior stakeholders.</b></span></p><p><span style="font-size:14px;"><b>Strong communication, presentation, objection-handling, and negotiation skills.</b></span></p><p><span style="font-size:14px;"><b>Working knowledge of Indian tax compliance, particularly GST, TDS, and Income Tax, is preferred.</b></span></p><p><span style="font-size:14px;"><b>Strong analytical skills to track product usage, identify overages, and support usage-based billing.</b></span></p><p><span style="font-size:14px;"><b>Familiarity with CRM tools such as Salesforce and strategic account planning.</b></span></p><p><span style="font-size:14px;"><b>Bachelor's degree in Business, Finance, or a related field preferred.</b></span></p><p><span style="font-size:14px;"><b>Mandatory: Willingness to work from the office in Bengaluru.</b></span></p>