Consultant / Contract

<p>Job Title: Caller / Telecaller</p><p>Department: Operations / Customer Support</p><p>Job Purpose</p><p>The Caller is responsible for making outbound and/or handling inbound calls to customers or prospects to provide information, resolve queries, follow up on requests, while maintaining high standards of communication and professionalism.</p><p><br /></p><p>Key Responsibilities</p><p>

• Make outbound calls to customers as per assigned data.</p><p>
• Handle inbound calls and respond to customer inquiries.</p><p>
• Communicate clearly in Tamil / Hindias required</p><p>
• Explain company products, services, offers, or processes</p><p>
• Handle customer objections, concerns, or complaints professionally</p><p>
• Maintain accurate call records and update details in system</p><p>
• Follow up with customers as per schedule</p><p>
• Adhere to company policies, and calling guidelines</p><p><br /></p><p>Language Requirement (Mandatory)</p><p>✅ Candidate must be fluent in first two of the following languages:</p><p>
• Tamil</p><p>
• Hindi</p><p>
• Kannada</p><p><br /></p><p>Required Skills & Competencies</p><p>
• Good verbal communication skills</p><p>
• Active listening and customer-handling ability</p><p>
• Patience and problem-solving mindset</p><p>
• Basic computer knowledge</p><p>
• Ability to work with timelines</p><p><br /></p><p>Key Performance Indicators (KPIs)</p><p>
• Call volume and connectivity</p><p>
• Call quality and accuracy</p><p>
• Customer satisfaction</p><p>
• Data accuracy and compliance</p>